Michael Luckett
Richmond,Virginia
Summary
Knowledgeable and dedicated general manager with a client-first approach to business development. Solid leader and team player with outgoing, positive demeanor and proven skillset in building relationships. Strong operations professional with 15+ years of proven success in executing business strategies to maximize profitability, efficiency, and client satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
General Manager
Cesa Solutions, LLC
Richmond, Virginia
12.2020 - Current
- Create, manage and negotiate contract terms and agreements with sub contractors and vendors.
- Established new customers and serviced existing customers maintaining professional relationships.
- Collaborate with architects, engineers, and subcontractors on commercial and residential projects.
- Documented customer correspondence and manage projects in CRM to track requests, problems and solutions.
- Manage residential and commercial projects ranging from $50K - $3M
- Led sales planning, development and account management to grow existing customers and establish new sales accounts.
- Implement quality assurance measures to ensure all interactions and service(s) result in customer satisfaction.
- Administered day-to-day accounting and budget management, business development, performance metrics and customer service.
- Build and deepen relationships with industry partners, driving substantial improvements in revenue numbers while expanding operations into new areas.
Project Manager
Jenkins Restorations
Richmond, VA
08.2020 - 07.2021
- Sell, estimate, and project manage residential and commercial projects ranging from $25K - $1M.
- Submit scope of damages and estimates to the insurance company/property management company for approval.
- Assess project risks and devise mitigation actions encompassing close attention to contracts and service level agreements by subcontractors and vendors, external dependencies and potential roadblocks.
- Define project plans and timelines, managed workflow and personnel and achieved completion deadlines on or before schedule.
- Forecast, schedule and monitor project timelines, personnel performance and cost efficiency .
- Monitor internal financial budgets to measure against projections.
- Maintain vital business function throughout unexpected events and managed disaster recovery.
- Build strong relationships with subcontractors and vendors to optimize cost savings and complete timely construction.
- Sell services to Insurance Agents, Insurance Adjusters, Facility Managers and Property Managers to secure work to meet company revenue and cash goals.
Project Manager
Capital Construction Services
Richmond, VA
01.2020 - 08.2020
- Perform quality control of various restoration, construction and remodel projects.
- Maintain understanding of construction plans for large scale developments.
- Practice time management and organizational skills to ensure all projects are completed efficiently.
- Work cross-functionally with estimators, production staff, in-house crews and sub-contractors.
- Review job scope and estimates with production staff and estimators.
- Manage in-house crews and sub-contractors.
- Utilize project schematics, drawings and specifications to complete detailed and highly accurate take-offs.
- Conduct job site inspections and final walk through to ensure client satisfaction.
- Communicate regularly with client throughout project process.
- Remain up to date on all projects in progress.
- Participates in on call emergency services rotation and completes duties assigned.
- Strong knowledge of restoration, residential and associated construction.
- Strong communication, analytical and customer services skills.
- Ability to learn new programs and software.
General Contractor
True Home Solutions, LLC
Richmond, VA
10.2018 - 01.2020
- Manage construction sites.
- Confer with clients to determine specific needs for projects.
- Confirm sufficient productivity to meet projected budgets, timelines and workflows.
- Directly supervise and oversee sub-contractors while ensuring and maintaining full compliance with work-site safety regulations.
- Hold full accountability for on-boarding, necessary training, performance measurement and project completion assessment.
- Designated key liaison for vendors.
- Maintain authority to monitor and enforce contractual agreements and service standards.
- Optimize investor and vendor relationships while increasing productivity and sustainability during non-peak season.
- Added-value to every project by consulting closely at all stages and incorporating important feedback.
- Estimated projects, procured materials and controlled costs to meet exact budget targets.
- Brought in substantial word-of-mouth business based on quality of work and customer service skills.
Project Manager
Majestic Siding, Windows & Repair
Norfolk, VA
12.2016 - 10.2018
- Direct team members to execute various daily functions related to construction assignments. Install flooring, structural framing, windows and siding. Collaborate with leadership to develop achievable budgets and timelines.
- Train subcontractors regarding safety regulations to avoid preventable incidents.
- Provide oversight to construction crew to improve performance and meet or exceed Key Performance Indicators.
- Prepared monthly reports on financial performance costs, overhead, and productivity.
- Increased construction projects in a highly-competitive market.
- Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency .
- Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
- Brought projects in on-time and in accordance with budget and quality standards.
- Modified and reconstructed project plans to better align with organizational objectives.
Shipwright/Woodcrafter Lead
Norfolk Naval Shipyard
Portsmouth, VA
08.2009 - 01.2017
- Prioritize incoming shift request due to extreme weather conditions and work-site adjustments to arrange emergent needs.
- Establish reference points and lines on ship hulls for additional equipment in accordance with ship’s alignment and form.
- Managed quality control and maintained high level work satisfaction.
- Identify areas for improvement and design corresponding process enhancements.
- Schedule staff for optimal coverage to meet challenging daily production objectives.
- Operate heavy machinery such as forklifts and aerial lifts.
- Sustain thorough knowledge of OSHA regulations for compliance.
- Maintain knowledge of ship blueprints for positioning, securing blocking and other structures on the dock platforms.
- Effectively emphasize transparency, consistency, fairness, and recognition throughout the rank and file staff.
- Performed site evaluations, surveys and team audits.
- Lean Six Sigma certified.
Education
BBA - Management
Morehouse College
Atlanta, GA2024
CourseCareers Certificate - Sales Development
CourseCareers
01.2023
Apprentice - Woodcrafter
Norfolk Naval Shipwright
Portsmouth, VA08.2013
Certification
- DPOR: Class A General Contractor, CBC, RBC
- IICRC: Water Damage Restoration Technician Certification
Core Competencies
- Project Management, Project Estimation and Bidding, Sales, BANT, SPIN Selling, B2B, Cold Calling, Blueprints and Schematics, Lean Manufacturing and Design, Mitigation, Client Relations, Vendor Relations, Subcontractor Relations, Team Oversight, Budgeting, Scheduling. Process Optimization, Quality Assurance Inspections, Staff Supervision & Leadership, Facilities Operation Management, Salesforce, Hubspot, Zoho, Auto CAD, Xactimate, Contractor Connection, DASH, Buildertrend, Microsoft Office, HTML/CSS, Java, Customer Relationship Management (CRM), Adobe Creative Suite, SaaS
Timeline
General Manager
Cesa Solutions, LLC
12.2020 - Current
Project Manager
Jenkins Restorations
08.2020 - 07.2021
Project Manager
Capital Construction Services
01.2020 - 08.2020
General Contractor
True Home Solutions, LLC
10.2018 - 01.2020
Project Manager
Majestic Siding, Windows & Repair
12.2016 - 10.2018
Shipwright/Woodcrafter Lead
Norfolk Naval Shipyard
08.2009 - 01.2017
BBA - Management
Morehouse College
CourseCareers Certificate - Sales Development
CourseCareers
Apprentice - Woodcrafter
Norfolk Naval Shipwright
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