Michael Luckey
Newport News,VA
Summary
Adaptable Retail Operations Manager with extensive experience in material handling, inspections and shipping and receiving. Effective communicator and team-oriented professional with expertise in conflict resolution, recruiting and interviewing and organizational design. Successful background in continual process improvement and cost reduction.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Retail Operations Manager
Goodwill Industries
06.2018 - 12.2023
- Responsible for generating 1.8 million dollars in annual revenue
- Microix supply ordering, daily matrix formulation for associate and store assignment and management
- Helped to oversee and generate sales for Goodwill's online ecommerce division
- UKG associate and payroll management
- Directed training and performance monitoring for 35 staff members
- Optimized store layout for better product visibility, leading to increased cross-selling opportunities and higher average transaction values
Logistics Management Supervisor
Lidl US
02.2017 - 06.2018
- Responsible for store generating 10 million dollars a year
- Directed and supervised up to 35 associates
- Served as liaison with German grocery giant's U.S launch
- Developed and implemented inventory control projects to solve ordering problems
Customer Service Manager
Sam's Club
05.1992 - 02.2017
- Recruited, hired, and trained new store associates
- Responsible for department generating almost 2 million dollars/year
- Created and implemented inventory projects to eliminate waste and increase sales
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions
Assistant Operations Manager
AMC Entertainment
06.1990 - 01.1992
- Managed 20,000 square foot 1.5 million dollar facility
- Organized in-house promotion projects to drive sales
- Directed up to 50 employees while overseeing all aspects of inventory control
- Boosted team morale by recognizing outstanding achievements through awards or public recognition at staff meetings or events
Education
Bachelor of Science in Economics -
Old Dominion University
Norfolk, Virginia12.1989
Skills
- Experienced with Microsoft Excel and 365-PowerPoint, Word, Outlook
- SAP/Label Plate Management course training
- Microsoft and Apple programming
- Autocad course training
- Supply chain production and inventory management course training
- Inventory ordering
- Problem-Solving
- Schedule Management
- Inventory Control
Certification
- Trauma certification
- CPR certified
Timeline
Retail Operations Manager
Goodwill Industries
06.2018 - 12.2023
Logistics Management Supervisor
Lidl US
02.2017 - 06.2018
Customer Service Manager
Sam's Club
05.1992 - 02.2017
Assistant Operations Manager
AMC Entertainment
06.1990 - 01.1992
Bachelor of Science in Economics -
Old Dominion University