MICHAEL LUGENBELL
OZARK,MO
Summary
Dynamic leader with extensive experience in operations management and strategic planning, notably at Jostens Pix. Excelled in team leadership, driving performance, and enhancing client relationships across multiple sectors. Achieved significant efficiency gains and fostered growth, demonstrating exceptional project management and interpersonal skills. Proven track record in mentoring for leadership and optimizing workflows, ensuring organizational excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
REGIONAL MANAGER
Jostens Pix
04.2023 - Current
- Led a team of 145, driving performance and growth across regions.
- Boosted team effectiveness through regular coaching and feedback.
- Collaborated with executives to set long-term objectives and align regional strategies with corporate goals.
- Enhanced customer satisfaction by resolving escalated issues promptly and communicating product updates.
- Established operational standards across 16 locations.
- Mentored high-potential employees with tailored career development plans.
- Streamlined processes to improve efficiency by identifying and implementing enhancements.
BUSINESS SUPPORT MANAGER
The Veteran Mortgage Team
06.2022 - 02.2024
- Streamlined workflows to enhance operational excellence and task efficiency.
- Drove strategic initiatives for significant business process improvements.
- Led and mentored a team of 34, cultivating a results-driven environment.
- Managed complex budgets and financial reporting to align with organizational goals.
- Collaborated with senior leadership, delivering insights for strategic decision-making.
MAINTENANCE LEAD
The Ozark Community Center
10.2021 - 06.2022
- Led a skilled team of technicians, ensuring comprehensive building maintenance operations.
- Implemented proactive strategies for critical systems, enhancing facility performance.
- Managed contractor relationships, overseeing project proposals and execution.
- Directed maintenance operations, optimizing critical systems for longevity.
- Achieved measurable improvements in facility performance through strategic maintenance.
- Developed strong vendor relationships for cost-effective procurement of parts and services.
DEPUTY SHERIFF
Stone County Sheriff's Office
05.2019 - 08.2021
- Ensured safety in correctional facilities by managing crises and leading high-risk operations.
- Maintained composure in high-pressure situations, minimizing public safety risks.
- Patrolled county areas, enforced laws, and responded to emergencies with urgency.
- Enhanced operational efficiency through advanced software applications, improving documentation accuracy and administrative processes.
OPERATIONS MANAGER
Southern Missouri Judicial Services
03.2016 - 08.2018
- Directed security services for residential properties, achieving measurable operational improvements.
- Led multi-departmental teams, providing strategic guidance to enhance performance.
- Optimized daily operations, driving significant efficiency gains.
- Managed HR functions, including recruitment and training, ensuring policy compliance.
- Implemented robust procedures to maintain regulatory standards and improve workplace safety.
- Analyzed security trends and operational data, applying data-driven solutions to enhance overall effectiveness.
Executive Director
Silent Honor Foundation
01.2023 - Current
- Lead the development and implementation of comprehensive programs to address veteran needs
- Manage fundraising efforts, including grant writing and donor relations, to ensure financial sustainability
- Collaborate with board members and stakeholders to set and achieve organizational goals
- Represent the foundation in community events and partnerships to increase visibility and impact
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
Education
BACHELOR OF ARTS - BUSINESS ADMINISTRATION / PROJECT MANAGEMENT
Colorado Technical University
Springfield, MO11.2020
ASSOCIATE OF ARTS -
Ozarks Technical Community College
Springfield, MO05.2017
Skills
- Operations Management
- Strategic Planning
- Team Leadership
- Project Management
- Client Relationship Management
- Budget Management
- Workflow Optimization
- Nonprofit Management
- Training and Development
- Performance Analysis
Additionalinformation
U.S Army, Motor Transport Operator, 02/01/07, 07/01/08, National Defense Service Medal, Global War on Terrorism Service Medal, Army Service Ribbon,
Certification
- Real Estate Salesperson License - Missouri Real Estate Commission.
- Board Certified Credit Specialist
- Residential Accredited Mortgage Professional (RAMP) - National Association of Mortgage Brokers.
Timeline
REGIONAL MANAGER
Jostens Pix
04.2023 - Current
Executive Director
Silent Honor Foundation
01.2023 - Current
BUSINESS SUPPORT MANAGER
The Veteran Mortgage Team
06.2022 - 02.2024
MAINTENANCE LEAD
The Ozark Community Center
10.2021 - 06.2022
DEPUTY SHERIFF
Stone County Sheriff's Office
05.2019 - 08.2021
OPERATIONS MANAGER
Southern Missouri Judicial Services
03.2016 - 08.2018
ASSOCIATE OF ARTS -
Ozarks Technical Community College
BACHELOR OF ARTS - BUSINESS ADMINISTRATION / PROJECT MANAGEMENT
Colorado Technical University
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