Michael Luis
Bronx,NY
Summary
Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.
Overview
7
7
years of professional experience
Work History
Bartender
Obica Mozzarella BAr
06.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Server
Obica Mozarella Bar
05.2019 - 06.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Food Runner
Obica Mozarella Bar
06.2017 - 05.2019
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Collaborated well with other food runners to deliver orders accurately.
- Cleaned and sanitized food preparation and serving areas.
- Kept detailed knowledge of and followed all food safety guidelines.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
Restaurant Busser
Obica Mozzarella Bar
09.2016 - 06.2017
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Assisted with moving tables, chairs and other restaurant service equipment within dining rooms.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
Education
No Degree - Computer Science
Kingsborough Community College of The City University of New York
Brooklyn, NY2024
Skills
- Responsible Alcohol Service
- Aloha and Square POS
- Performance Improvement
- Classic Cocktails
- Food Delivery and Service
- Private Events and Catering
- Fluent in Spanish and English
- Ordering Procedures
- Group Reservations Management
Timeline
Bartender
Obica Mozzarella BAr
06.2022 - Current
Server
Obica Mozarella Bar
05.2019 - 06.2022
Food Runner
Obica Mozarella Bar
06.2017 - 05.2019
Restaurant Busser
Obica Mozzarella Bar
09.2016 - 06.2017
No Degree - Computer Science
Kingsborough Community College of The City University of New York
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