Michael Luna
Stockton,CA
Summary
Dynamic and bilingual professional with extensive experience at Stockton Air Mall Business, adept in customer service and Spanish/English translation. Excelled in enhancing customer satisfaction and streamlining communication, demonstrating exceptional patience, composure, and verbal communication skills. Proven ability to handle high-pressure situations and heavy lifting, ensuring operational efficiency and client contentment.
Overview
4
4
years of professional experience
Work History
Truck Unloader
Stockton Air Mall Business
03.2021 - 08.2024
- Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
- Minimized product damage during unloading, utilizing proper lifting techniques and handling equipment.
- Sorted and properly arranged items.
- Unloaded packages with care and placed in proper staging area.
Customer Service Cashier
Stockton Air Mall Business
02.2021 - 08.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Translator and Interpreter
Stockton Air Mall Business
01.2021 - 08.2024
- Translated from English to Espanol / Spanish and vies versa.
- Enabled smoother negotiations for clients with foreign counterparts by offering real-time interpretation support.
- Upheld strict confidentiality guidelines when handling sensitive information or classified documents for clients.
- Researched cultural etiquette and specific use of slang words.
- Maintained message content, tone, and emotion as closely as possible.
Education
Ronald E. Mcnair High School
Stockton, CA05-2027
Skills
- Truck loading
- Shelf Stocking
- Cash Handling
- Patience and composure
- Customer Satisfaction
- Customer Service
- Merchandise Restocking
- Active Listening
- Cooperative
- Friendly, Positive Attitude
- Attention to Detail
- Flexible and Adaptable
- Excellent Communication
- Organizational Skills
- Verbal Communication
Stock Rotation
Merchandising abilities
Store maintenance
Assisting customers
Heavy Lifting
Grocery bagging skills
Bilingual in Spanish / Espanol
Price Checking
Carrying purchases
Fluency in Spanish / Espanol
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Truck Unloader
Stockton Air Mall Business
03.2021 - 08.2024
Customer Service Cashier
Stockton Air Mall Business
02.2021 - 08.2024
Translator and Interpreter
Stockton Air Mall Business
01.2021 - 08.2024
Ronald E. Mcnair High School
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