MICHAEL LUNDGREN
Andover,MN
Summary
Accomplished Business Professional with a BS in Business Administration and experience in Customer Service Management, Supply Chain, Logistics, Order Management, Budgeting, Financial Reporting, Data Analysis and Field Service Operations. Motivated, hardworking, caring, and willing to go above and beyond to reach personal and professional goals. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
Work History
Account Operations Sr. Manager
Flagstone Foods
11.2019 - Current
- Supervised and supported a team of 4 members to ensure that key performance indicators were met and implemented new strategies to prepare and react to changes with the organization
- Trained all new hires in the department while creating process and procedure documentation
- Provided export documentation for Customs (Certificate of inspection, packing lists, USMCA and other Free Trade Agreements
- Maintained communication as the key point of contact with our clients to manage transportation issues, setting and approving delivery appointments working in Blu Jay Transportation Management System.
Customer Service Manager
Canteen One / Best Vendors Management
03.2019 - 11.2019
- Managed team of direct report contact center employees to ensure that internal and external customers' expectations and requirements are met
- Developed training strategies to improve overall team and business optimization
- Worked closely with business partners to develop short term tactical improvements to ensure service-level agreements and contractual obligations were met
- Risk assessment, focusing on critical issues such as market conditions, sustainability of the cash flow and quality of the improvements.
Logistics – Dispatch Operations Supervisor
Jason’s Beverage Company, Inc.
09.2018 - 02.2019
- Prepared purchasing and contracting plan, including selection of equipment packages, contracts and potential suppliers and contractors
- Identified potential supply chain failures as part of the planning process and mitigate associated risks
- Adjusted values in planning system based on historical and current usages to avoid oversupply of product
- Prepared purchasing and contracting plan, including selection of equipment packages, contracts and potential suppliers and contractors.
Sr. Field Services Controller
Sleep Number Corporation
11.2004 - 08.2018
- Supervised team of 6 regional coordinators, both on site and remote to ensure that internal and external customers' expectations and requirements are met
- Developed planning system strategies to improve signals to Home Delivery Technicians
- Utilized Routing Software to optimize delivery schedules to improved critical metrics
- Worked closely with business partners to develop short term tactical improvements and ensure material arrive on time for production.
Education
Bachelor of Science - Business Administration
ST. CLOUD STATE UNIVERSITY
St. Cloud, MNAssociate of Arts - General Education Studies
NORMANDALE COMMUNITY COLLEGE
Bloomington, MNSkills
- Leadership and Teamwork
- Communication
- Inventory Management
- Data Analytics
- Microsoft PowerPoint
- Strategic Perspective
- Microsoft Excel
- Microsoft Word
- Oracle / SAP / ERP
- Reporting
- Routing / Dispatch
- Export documentation
- SaaS
- Logistics / Supply Chain
- Customer Service
- Order Management
- Operations Management
- Budget Oversight
- Strategic Planning
- Talent Development
- Reporting Oversight
- Reporting Management
- Database Development
- Organizational Improvement
- Data-Driven Decision-Making
- Logistics Support Services
- Logistics Operations Management
- Cross-Functional Collaboration
- Operations Planning
- Material Processing
- Troubleshooting and Problem Resolution
- Process Improvement
- Data Analysis and Reporting
- Cross-functional Team Coordination
- Business Development
- Customer Relationship Management
- Team Leadership
- Supply Chain Management
- Risk Management
- Performance Management
- Budgeting and Forecasting
- Staff Management
- Employee Development
- Business Administration
- Cost Control
- Performance Tracking and Evaluation
- Administration and Reporting
- Performance Reviewing
- Team Development
- Hiring and Training
- Performance Evaluations
- Onboarding and Orientation
- Goal Setting
- Staff Development
Honors Awards
- Outstanding Student NCC / Dean’s List - 1999 (Bloomington, MN)
- Six Sigma Green Belt Certification – 2012 - CSSGB (Plymouth, MN)
References
References available upon request
Timeline
Account Operations Sr. Manager
Flagstone Foods
11.2019 - Current
Customer Service Manager
Canteen One / Best Vendors Management
03.2019 - 11.2019
Logistics – Dispatch Operations Supervisor
Jason’s Beverage Company, Inc.
09.2018 - 02.2019
Sr. Field Services Controller
Sleep Number Corporation
11.2004 - 08.2018
Bachelor of Science - Business Administration
ST. CLOUD STATE UNIVERSITY
Associate of Arts - General Education Studies
NORMANDALE COMMUNITY COLLEGE
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