Michael Lungen
Spring Valley,NY
Summary
Organized Patient Service Representative with almost 9 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
15
15
years of professional experience
Work History
Patient Service Representative
Bon Secours Medical Group
11.2015 - Current
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Verified insurance eligibility and coverage for patients.
- Enhanced scanning efficiency by implementing an optimized workflow, reducing processing time.
- Collaborated with healthcare providers to obtain necessary medical records for accurate claim processing.
- Enhanced patient privacy by meticulously reviewing and updating medical records for accuracy and completeness.
- Boosted overall clinic efficiency by managing daily administrative tasks such as answering phones, updating records, and filing paperwork.
- Facilitated medication refills for patients by liaising with pharmacies and healthcare providers in a timely manner.
- Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.
- Established strong relationships with community organizations and healthcare providers to expand the network of support for patients
- Coordinated with PCMH as part of patient outreach to confirm patients are following up with referrals generated as part of doctor's request
- Coordinated with PCMH to confirm or request patients that are overdue for health exams ( Colonoscopies, MAW, Diabetic Exams, Mammograms, etc.. ) have had such exams either scheduled, or if already done, contact that office and obtain copy to scan and document into our system.
- Maintained strict adherence to HIPAA regulations while handling confidential patient information and medical records.
- Collaborated with healthcare providers to obtain necessary medical records for prompt claim adjudication.
- Trained new employees on front desk procedures, contributing to a well-prepared team.
- Handled emergency situations calmly and professionally while following proper protocols.
- Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
Bar Manager
MOJO Restuarant And Lounge
06.2011 - 11.2014
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Increased revenue with creative marketing initiatives and promotional events.
Bartender
Liquid Ice
01.2009 - 06.2011
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Kept bar presentable and well-stocked to meet customer needs.
Education
Associate of Arts - Business Management
Rockland Community College
Suffern, NY05.2012
High School Diploma -
Clarkstown High School North
New City, NY06.2010
Skills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Appointment Scheduling
- High-speed scanning
- Friendly, Positive Attitude
- Problem-Solving
- Teamwork and Collaboration
- Attention to Detail
- Flexible and Adaptable
Timeline
Patient Service Representative
Bon Secours Medical Group
11.2015 - Current
Bar Manager
MOJO Restuarant And Lounge
06.2011 - 11.2014
Bartender
Liquid Ice
01.2009 - 06.2011
Associate of Arts - Business Management
Rockland Community College
High School Diploma -
Clarkstown High School North
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