Michael Lunsford
Regional Manager
Broken Arrow,OK
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
11
11
years of professional experience
15
15
years of post-secondary education
2
2
Certifications
Work History
General Manager
Universal Parking
Tulsa, OK
09.2023 - 02.2025
- I was responsible for B2B sales as well as implementing new marketing initiatives
Regional Manager/Director of Enforcement
Secure Parking USA
06.2021 - 07.2024
- Was responsible for day to day operations for Oklahoma and North Carolina
- Duties include, hiring, training, Team management, budget forecasting, sales and marketing, event management, facilities management
- I also oversaw enforcement and customer interaction for the National network
- Dealt with clients, setup or new sites, and handled any and all needs of every facility as well as Business Development
Multi Unit Manager
CTB Management
Tulsa, OK
03.2019 - 06.2021
- I was responsible for scheduling, hiring, recruiting, training, and implementing policies
- I was also responsible for deposits, budgeting, building management, building maintenance, logistics and staff management both in Tulsa, OK and Oklahoma City, OK
General Manager
Family Dollar
08.2018 - 01.2019
- I was the GM at a high volume store in Tulsa, OK
- My job duties entailed cash logs and audits, recruiting, hiring and training of new employees, inventory management and sales
- I was responsible of a crew of 7+ members
Branch Manager
Champion National Security, Inc.
03.2017 - 08.2018
- I was the Branch Manager for the Tulsa and Oklahoma City markets
- My job entailed client satisfaction, the recruiting, hiring, orientating and training of all new employees
- I met my clients on almost a daily basis to ensure their needs were taken care of
- I also wrote post orders and ensured all rules pertaining to each site were being followed and Incorporated
- I also prospected and farmed new leads, setup meetings, provided bids and developed long term relationships with clients both new and old
Branch Manager
National Cinema Security
06.2016 - 11.2017
- I was the Security Area Manager for all AMC, Carmike, Regal and Cinemark Theaters
- My role was to coordinate with the clients so all of their security needs were being met
- I was responsible for payroll, timekeeping, scheduling and all hiring/dismissals
- I met with my clients every two weeks to ensure they were happy with the services provided
- I was also responsible for invoicing and scheduling different theaters all across the state of Oklahoma
- Another function it's this position was farming leads and trying to expand the business with new clients
Project Manager
Safety and Security Services, Inc.
04.2014 - 04.2016
- I was the Project/ Site Manager at the company
- I did payroll and made the schedules
- I was in charge of Security for both the Tulsa and McAlister sites
- At both sites I was responsible for all hiring decisions and disciplinary action as well as the payroll, promotion and scheduling sides as well
- I monitored CCTV and dispatched officers as necessary
- I performed routine patrols, responded to all medical situations when on duty, and controlled access at gates to the site
- I was responsible for all officers on site and decision making on Security and medical procedures
- While at the company, I only called in once (due to weather) and was always at least twenty minutes early, or more
- I worked extra shifts to help cover
- I have worked many double shifts, came in on several days off, and did my best to get coverage while preventing overtime
- I coordinated with the client daily to ensure all policies were communicated to our officers in every situation
- I was very active in my role and did not look at it as a 'sitting post'
- I implemented several new policies that made our client more than happy and led us to receive a new 3 year contract
Education
Bachelor's degree - Game Art & Development
Southern New Hampshire University
Hampton 08.2022 - Current
Certificate - Security Management Training
Covenant University
Tulsa, OK 12.2012 - 01.2013
License -
Center of Professional Studies in Tulsa
Tulsa, OK 05.2001 - 01.2012
None - undefined
University of Southern Mississippi
Hattiesburg, MS 08.2002 - 01.2004
High school diploma - undefined
Horn Lake High School
Horn Lake, MSSkills
- Editing
- Recruiting
- Relationship management
- Adobe Photoshop
- Pricing
- Security
- Operations
- Project Management
- Inventory Management
- Team building
- Forecasting
- B2B sales
- Leadership
- Microsoft Project
- CRM Software
- Computer graphics
- Process Improvement
- Computer literacy
- Microsoft Word
- Business Development
- Operations Management
- Negotiation
- Leadership development
- Microsoft Excel
- Financial management
- Events Management
- Event Planning
- Management
- Supervising Experience
- Customer service
- Sales Management
- Retail sales
- Inventory
- Budgeting
- Project management
- Profit & loss
- Time management
- Training & development
- Sales
- Business development
- Leadership
- CRM software
- Upselling
- Interviewing
- Unity
- Strategic Planning
- Talent acquisition
- Salesforce
- Production Management
- Assistant manager experience
- Financial Report Writing
- CCTV
- Facilities Management
- Sales Experience
- Management
- Adobe Creative Suite
- Negotiation
- Training
- Marketing
- Program Development
- Quality Assurance
- Scheduling
- Payroll
- Merchandising
- Research
- Account management
- Adobe Illustrator
- Logistics
- Procurement
- 2D animation
- Business management
- Administrative Experience
Certification
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
General Manager
Universal Parking
09.2023 - 02.2025
Bachelor's degree - Game Art & Development
Southern New Hampshire University
08.2022 - Current
Regional Manager/Director of Enforcement
Secure Parking USA
06.2021 - 07.2024
Multi Unit Manager
CTB Management
03.2019 - 06.2021
General Manager
Family Dollar
08.2018 - 01.2019
Branch Manager
Champion National Security, Inc.
03.2017 - 08.2018
Branch Manager
National Cinema Security
06.2016 - 11.2017
Project Manager
Safety and Security Services, Inc.
04.2014 - 04.2016
Certificate - Security Management Training
Covenant University
12.2012 - 01.2013
None - undefined
University of Southern Mississippi
08.2002 - 01.2004
License -
Center of Professional Studies in Tulsa
05.2001 - 01.2012
High school diploma - undefined
Horn Lake High School
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