Summary
Overview
Work History
Education
Skills
Timeline
Generic

MICHAEL LUSK

Auburn Hills,MI

Summary

Experienced customer service representative with a proven track record of providing exceptional client support and cultivating positive relationships. Skilled in utilizing SAP and CRM software, demonstrating meticulous attention to detail and a knack for resolving issues efficiently. Eager to utilize excellent communication and teamwork abilities to enhance customer satisfaction and operational efficiency in upcoming positions.

Overview

8
8
years of professional experience

Work History

CUSTOMER SERVICE REPRESENTATIVE

DuPont
05.2024 - Current
  • Handled sample requests and internal requests via Salesforce for medical adhesives, tubing, and Molykote products, ensuring timely processing and fulfillment.
  • Processed customer purchase orders using SAP.
  • Utilized Microsoft Excel to monitor and manage time sensitive orders, coordinating closely with cross-functional teams.
  • Delivered exceptional customer service, consistently meeting client needs and expectations.
  • Processed customer account credits and debits using SAP.
  • Logged and tracked quality-related customer complaints in Salesforce, coordinating with internal teams for resolution.
  • Managed customer follow-ups on purchase orders and partnered with the planning team to expedite shipments when materials became available ahead of schedule.
  • Provided tracking information to customers to ensure viability and timely updates on order statuses.

CUSTOMER SERVICE REPRESENTATIVE

FANUC America Corporation
04.2022 - 05.2024
  • Generated quotes and processed PO’s for Spare Parts and Software for OEM and automotive customers.
  • Collaborated with the planning department to expedite backordered parts for orders.
  • Provided warranty information to customers regarding new spare parts.
  • Used SAP, Oracle, and other CRM software for ordering.
  • Delivered exceptional customer support at FANUC America Corporation, swiftly resolving inquiries and fostering positive client relationships.

MORTGAGE LOAN CLOSER

United Wholesale Mortgage
09.2019 - 04.2022
  • Ensured precise title fee requests and closing cost calculations, enhancing compliance and accuracy.
  • Coordinated with underwriters for timely document finalization, preventing closing delays.
  • Addressed document discrepancies with brokers, ensuring smooth loan processing.
  • Verified wire information with Title companies, averting financial errors.
  • Partnered with brokers to identify loan requirements, streamlining the closing process.

BARISTA

Target
04.2017 - 09.2019
  • Crafted artisanal beverages, ensuring top-notch customer service. Mastered diverse brewing techniques, boosting customer satisfaction. Implemented efficient workflow, reducing wait times.
  • Maintained impeccable cleanliness standards, ensuring food safety compliance.
  • Managed inventory with precision, minimizing waste.
  • Operated cash register, ensuring accurate transactions and customer satisfaction.

Education

HIGH SCHOOL DIPLOMA -

Cousino High School
Warren, MI

Skills

  • Data entry
  • Active listening
  • Critical thinking
  • Customer service
  • Follow-up skills
  • Staff training
  • Research
  • Spreadsheets
  • Reading comprehension
  • CRM software
  • Microsoft Excel
  • Microsoft outlook
  • Microsoft PowerPoint

Timeline

CUSTOMER SERVICE REPRESENTATIVE

DuPont
05.2024 - Current

CUSTOMER SERVICE REPRESENTATIVE

FANUC America Corporation
04.2022 - 05.2024

MORTGAGE LOAN CLOSER

United Wholesale Mortgage
09.2019 - 04.2022

BARISTA

Target
04.2017 - 09.2019

HIGH SCHOOL DIPLOMA -

Cousino High School

Similar Profiles

CREATE PROFILE