Michael Lusk
Cincinnati,OH
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Mauser Packaging Solutions
02.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally..
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Lead teams calls with sales, production team, plant management, and transportation
Route Sales Representative
Frito Lay
02.2020 - 02.2021
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
- Analyzed sales and customer data to identify buying trends and offer recommendations.
- Displayed products properly at customer sites and according to company specifications and policies.
- Operated delivery vehicles safely and efficiently.
- Completed daily pre- and post-trip vehicle inspections.
- Stocked shelves and loaded orders to prepare deliveries.
General Manager
Gilligan Oil (Popeyes)
06.2014 - 02.2020
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, and schedules.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
General Manager
Firehouse Subs
02.2010 - 06.2014
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new franchise.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Managed budget implementations, employee evaluations, and contract details.
Education
High School Diploma -
Skills
- Product Promotion
- Customer Relations
- Order Fulfillment
- Service Standard Compliance
- Training Development Aptitude
- Staff Training
- Conflict Resolution
- Microsoft Excel
- Customer Service
- Microsoft SharePoint
- Stocking and Replenishing
- Order Processing
- Account Management
Timeline
Customer Service Representative - Mauser Packaging Solutions
02.2021 - Current
Route Sales Representative - Frito Lay
02.2020 - 02.2021
General Manager - Gilligan Oil (Popeyes)
06.2014 - 02.2020
General Manager - Firehouse Subs
02.2010 - 06.2014
Anderson High School - High School Diploma,