Michael Lyles
Orlando
Summary
Through years of working in customer service directly with people and working as an editor online, I have cultivated abilities that have given me strengths dealing with the public. I have learned effective communication tactics, the importance of being an attentive listener, and the necessity to keep a clear and pragmatic mindset to make important decisions quickly but with strong reasoning and logic. I excel at problem solving and being able to come to solutions with others while maintaining trust and the necessary open dialogue to ensure mutual satisfaction.
Overview
13
13
years of professional experience
Work History
Editor
Self-employed
02.2021 - Current
- Oversaw captioning for television and audio programs, providing essential services to individuals who are deaf or hard of hearing.
- Edited interviews and features for broadcast and digital platforms, ensuring content maintained a clear focus and adhered to best interview practices.
Server
Darden Restaurants - Longhorn
09.2016 - 10.2019
- Provided exemplary customer service, anticipating guest needs and responding promptly to request.
- Fostered positive experiences from initial interaction through departure, demonstrating a consistent ability to engage with patrons in a friendly and professional manner.
- Demonstrated ability to interact with customers in a friendly and professional manner.
Server/Fry Cook/Dishwasher
Lonestar Steakhouse
05.2012 - 09.2016
- Provided exemplary customer service, anticipating guest needs and responding promptly to requests.
- Ensured timely meal preparation and maintained high standards of culinary excellence.
- Oversaw cleanliness and inventory of dishware, ensuring the kitchen and Back of House areas were thoroughly sanitized at the close of service.
Education
Bachelor of Science - Computer Science
University of Central Florida
Orlando05-2027
Associate of Arts - Music
Johnston Community College
Smithfield, NCSkills
- Clear communication
- Attention to detail
- Critical thinking
- Adaptability
- Time management
- Problem solving
Timeline
Editor
Self-employed
02.2021 - Current
Server
Darden Restaurants - Longhorn
09.2016 - 10.2019
Server/Fry Cook/Dishwasher
Lonestar Steakhouse
05.2012 - 09.2016
Bachelor of Science - Computer Science
University of Central Florida
Associate of Arts - Music
Johnston Community College
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