Michael Lyng JR

• Followed various procedures called IRMs. Taxpayers had questions about balances due or owed. Advised why credits were approved and denied, per tax law. I was enrolled in the APMS program when the IRS was looking for efficiency on the phones and was the only person to meet the standards.

Received and sorted incoming shipments for efficient inventory management. Packaged customer orders accurately for timely dispatch and delivery. Maintained cleanliness and organization of work areas to ensure safety standards.

Started in mid-level delinquency and proven successful. At the one-year mark, I was promoted to repossessions and was successful in pre-repossession and repossession. Eventually, part of the reduction in force when financial recovery was outsourced.

• Contributed to a positive customer service experience by providing excellent customer service skills. Identified customer needs and provided excellent customer service. Coached employees on proper customer service techniques.