Michael MacDonald
Beverly,MA
Summary
High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying expertise in introduction calls to building robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.
Overview
12
12
years of professional experience
Work History
Banker
Citizens Bank
Gloucester , MA
04.2024 - Current
- Provided customer service to bank clients, answering inquiries and resolving complaints.
- Advised customers on various banking products and services such as loans, investments, and credit cards.
- Processed loan applications and prepared relevant documents for approval.
- Verified customer identity using government-issued identification documents.
- Investigated fraudulent activities by analyzing account transactions and identifying suspicious patterns.
Relationship Banker
Santander Bank Us
Beverly, MA
04.2023 - 04.2024
- Provided customers with financial advice and assistance in setting up accounts, loans, and investments.
- Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
- Built long-term relationships with customers by providing personalized service and support.
- Assisted customers in opening new checking and savings accounts, as well as other banking services such as wire transfers, direct deposits.
- Researched customer inquiries regarding account balances, transactions, fees, interest rates.
- Processed customer requests for withdrawals or transfers from existing accounts.
- Conducted regular reviews of customer portfolios to identify opportunities for additional products or services that could benefit them financially.
- Advised clients on investment options based on their individual needs and risk tolerance levels.
- Analyzed customer's financial information to determine the best banking products for them.
Sales Consultant
DMB Financial
Beverly, MA
04.2018 - 05.2022
- Generated sales across complete sales cycle process from prospecting through contract negotiations and closings.
- Identified, coordinated and participated in client relationship-building activities and meetings.
- Worked with fellow sales team members to achieve group targets.
Customer Service Representative
DMB Financial
Beverly, MA
04.2018 - 05.2019
- Set up and activated customer accounts.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assessed customer account information to determine current issues and determine potential solutions.
- Trained new employees on procedures and policies to maximize team performance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Documented conversations with customers to track requests, problems and solutions.
- Made outbound calls to obtain account information.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
Customer Service Representative
TD Bank
Beverly, MA
01.2016 - 04.2019
- Delivered service and support to each customer, paving way for future business opportunities.
- Exceeded company productivity standards on consistent basis.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Educated customers on special pricing opportunities and company offerings.
- Trained new employees on procedures and policies to maximize team performance.
- Assessed customer needs and upsold products and services to maximize sales.
Store Manager
Lids Locker Room
Beverly, MA
01.2014 - 01.2016
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Education
High School Diploma -
Beverly High School
Beverly, MA05.2014
Skills
- Customer liaison
- Sales strategies
- Customer relationship management
- Strategic account development and management
- Lead generation
- Account reconciliation
- Product and service knowledge
- Sales closing
- Customer needs assessment
- Personnel training
- Negotiation Tactics
- Customer retention abilities
- Client account management
Timeline
Banker
Citizens Bank
04.2024 - Current
Relationship Banker
Santander Bank Us
04.2023 - 04.2024
Sales Consultant
DMB Financial
04.2018 - 05.2022
Customer Service Representative
DMB Financial
04.2018 - 05.2019
Customer Service Representative
TD Bank
01.2016 - 04.2019
Store Manager
Lids Locker Room
01.2014 - 01.2016
High School Diploma -
Beverly High School
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