Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Languages
Certification
Affiliations
References
Timeline
Generic
MICHAEL MACIAS

MICHAEL MACIAS

Leavenworth,KS

Summary

Methodical director with several years of comprehensive experience overseeing daily operations of company or organization. Hardworking and versatile professional well-versed in executing business strategies, preparing and implementing business plans and overseeing financial performance. Thorough knowledge of market changes and trends paired with strong grasp of corporate finance and performance measures.

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Strategic Director known for high productivity and efficient task completion. Specialize in operational strategy, team leadership, and financial oversight. Excel in communication, problem-solving, and adaptability, ensuring effective team collaboration and project success.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Director of Premium & Events

Sporting KC
Kansas City, KS
01.2023 - 11.2024
  • Achieved unprecedented departmental sales levels and optimized operations for better productivity.
  • Oversaw project and property management, coordinated guest services and managed inventory.
  • Facilitated professional development programs to build a high-performing team.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Streamlined supply chain management to reduce costs and improve efficiency.
  • Cultivated relationships with stakeholders to secure support and funding for key initiatives.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Led cross-functional teams in the development of innovative solutions to complex problems.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Established performance metrics and evaluated staff to promote continuous improvement.
  • Identified opportunities for process optimization through data analysis.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Collaborated with senior leadership to set long-term objectives for the company.
  • Analyzed data to inform decision-making and strategic direction.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Led cross-functional teams to drive project completion within budget and deadlines.
  • Formed and sustained strategic relationships with clients.
  • Oversaw strategic planning and implementation to ensure organizational goals were met.
  • Negotiated agreements with external partners such as contractors or consultants.
  • Prepared presentations for board meetings summarizing key developments within the company.
  • Ensured compliance with all relevant regulations, policies and procedures.
  • Represented the organization at industry events, conferences, and public meetings.

Food & Beverage Director/Executive Chef

American Queen Voyages
New Orleans, LA
02.2020 - 11.2022
  • Generated record-breaking sales figures in first month, marking best performance in ten years.
  • Conducted comprehensive cost analysis to optimize financial performance.
  • Monitored customer feedback through comment cards or online reviews and took corrective action as needed.
  • Collaborated with server trainees to promptly resolve potential customer concerns.
  • Oversaw daily operations of restaurant, bar, catering services including staffing schedules and cash management procedures.
  • Executed hands-on preventive maintenance and repairs to keep equipment functional.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Worked alongside the Senior Executive Chef to develop and implement new menus ensuring excellence.
  • Added new menu options by consulting with talented chef to develop new recipes based on local, seasonal ingredients.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Created training programs for kitchen staff on proper cooking techniques, portion control, and presentation standards.
  • Supervised employees' performance ensuring they adhere to established policies and procedures while providing excellent customer service.
  • Followed proper food receiving, storage and preparation techniques to maintain ingredient and dish quality.
  • Researched current trends in the food and beverage industry to identify opportunities for growth.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Organized and conducted regular staff meetings to discuss food safety, customer service, and menu changes.
  • Coordinated catering services for corporate events or private parties according to client specifications.
  • Maintained records of monthly expenses related to food and beverage services such as payroll costs, utilities bills.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.

Liquor Sales Consultant

Southern Glazer's Wine & Spirits
Wichita, Kansas
11.2014 - 07.2018
  • Expanded territory revenue by 11% in the initial year.
  • Executed opening of new concepts with responsibilities in menu creation, cost analysis, P&L assessment while ensuring superior guest service along with inventory oversight and event coordination.
  • Developed key customer relationships to increase sales.
  • Provided detailed product information to customers, including features, prices, and availability.
  • Ensured customer satisfaction by providing follow-up support after purchases.
  • Identified areas of improvement within existing processes and procedures.
  • Conducted market research to identify selling possibilities and evaluate customer needs.
  • Participated in regular training sessions on new products, services, and industry trends.
  • Set up meetings with potential clients and listened to their wishes and concerns.
  • Reset store displays for special events and seasonal merchandise changes.
  • Replenished and arranged items to maintain appearance.
  • Reduced process lags by training employees on best practices and protocols.
  • Monitored competitor activity and pricing strategies to adjust accordingly.
  • Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
  • Landed new customer accounts through consistent combination of perseverance, dedicated cold calling, and exceptional service.
  • Worked with fellow sales team members to achieve group targets.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Assisted in developing sales strategies and setting targets for different accounts.

Food & Beverage Manager

Boyd Gaming
Wichita, KS
11.2012 - 11.2014
  • Skilled in bartending to maintain high-quality customer experiences.
  • Designed innovative food and drink menus for dining venues.
  • Enhanced training programs and development initiatives.
  • Developed and implemented policies and procedures.
  • Streamlined inventory management procedures.
  • Managed various food and beverage locations.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Spearheaded and executed food and beverage marketing and promotional programs, met with potential clients and members and arranged meetings, banquets and facility tours.
  • Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
  • Drafted annual budgets which accurately reflected projected expenses for upcoming fiscal year.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Moved throughout dining and kitchen areas, visually monitored alignment with food quality and service standards and took relevant corrective actions.
  • Analyzed sales data from POS systems on a weekly basis in order to track progress against budget targets.
  • Organized special events such as banquets, receptions, weddings and other social functions to ensure successful execution of services.
  • Oversaw food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
  • Trained new employees to perform duties.

General Manger of Food & Beverage

First Council Casino
Newkirk, OK
08.2011 - 10.2012
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Formed and sustained strategic relationships with clients.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Supervised employees through planning, assignments, and direction.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Analyzed market trends to inform business decisions and strategies.
  • Created schedules and monitored payroll to remain within budget.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.

Education

High School -

Fairfield High School
01.2001

Some College (No Degree) - Business Administration

Solano College
Fairfield, CA

Skills

  • Meticulous Quality Control
  • Achievement Focused
  • Persistent Problem Solver
  • Cross-Functional Team Engagement
  • Enhancing Team Efficiency
  • Developing Training Curriculums
  • Regulatory Compliance Management
  • Talent acquisition
  • Project coordination
  • Coaching and mentoring
  • Government relations
  • Business development
  • Contract negotiation
  • Business administration
  • Budget control
  • Legal and regulatory compliance
  • Fundraising events
  • Issues resolution
  • Risk management
  • Hiring and retention
  • International business
  • Facilities management
  • Team management
  • Creativity and innovation
  • Stakeholder engagement
  • Industry knowledge
  • Financial reporting
  • Partnerships and alliances
  • Leadership development
  • Budget management
  • Financial planning
  • Strategic planning
  • Sales management
  • Craft Mixology

Hobbies and Interests

  • Reading
  • Cooking/Menu Creation
  • Mixology & Wine
  • Trivia

References

  • Alice Schermer, Senior Executive Chef, American Queen Voyages, (214) 680-4861
  • Jarrett Doucett, Bar Manager, Norwegian Cruise Lines, (210) 383-4414

Languages

English
Full Professional

Certification

  • Servsafe Food Protection Manager Certificate
  • Servsafe Certified Instructor
  • Servsafe Registered Proctor
  • Servsafe SSA Primary Certificate
  • Servsafe Louisiana Responsible Vendor
  • Bourbon Steward
  • TWIC
  • CPR

Affiliations

  • Cooking
  • Collectibles & Antiques
  • Reading
  • Travel
  • Wine Tasting

References

References available upon request.

Timeline

Director of Premium & Events

Sporting KC
01.2023 - 11.2024

Food & Beverage Director/Executive Chef

American Queen Voyages
02.2020 - 11.2022

Liquor Sales Consultant

Southern Glazer's Wine & Spirits
11.2014 - 07.2018

Food & Beverage Manager

Boyd Gaming
11.2012 - 11.2014

General Manger of Food & Beverage

First Council Casino
08.2011 - 10.2012

High School -

Fairfield High School

Some College (No Degree) - Business Administration

Solano College
MICHAEL MACIAS