Michael Macias
Self Employed
South Gate,CA
6
years of professional experience
Dynamic and results-driven professional with a strong background in customer service and team leadership from Pressed. Proven ability to enhance client satisfaction through advanced communication and effective appointment scheduling. Skilled in maintaining high sanitation standards and fostering repeat business, showcasing a commitment to excellence and operational efficiency.
Work History
Barbering
1 Year 3 Months- Consulted clients to assess preferences, hair texture, and style goals before delivering tailored grooming services. 2. Executed precise haircuts, beard trims, and edge-ups using clippers, shears, and razors. 3. Maintained sanitation standards by disinfecting tools, stations, and work areas between appointments. 4. Recommended haircut and beard care options aligned with face shape, hair growth, and maintenance needs. 5. Managed appointment scheduling and client flow to support consistent, organized service delivery. 6. Built repeat business through attentive service, clear communication, and professional client relationships. 7. Processed payments accurately and maintained daily records for service transactions. 8. Adapted cutting techniques to diverse hair types, styles, and grooming requests.
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Answered incoming telephone calls and scheduled appointments for clients.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Showcased excellent communication skills when consulting with clients about their desired looks or addressing any concerns they may have had during the service process.
Retail Shift Lead
2 Years 9 Months- Led shift operations, delegated tasks, and maintained smooth store flow during peak customer periods.
- Trained team members on POS procedures, service standards, and daily operational expectations.
- Monitored inventory levels, restocked product displays, and communicated supply needs to management.
- Resolved customer concerns promptly while maintaining high service quality and brand consistency.
- Coordinated team priorities, adapted to changing traffic patterns, and sustained efficient shift performance.
- Organized and understood goals, sales and requirements of site floor.
- Provided expert guidance in operational organization, process execution and floor efficiency.
- Handled product zoning, organization and stocking with extreme detail and customer awareness.
- Advised team members on positioning and display of clothing items and accessories to promote highest sales numbers possible.
- Managed order fulfillment and organization of online and promotional package orders.
Loader and Unloader
6 Months- Loaded and unloaded packages from trailers, maintaining steady flow for sort and delivery operations.
- Sorted incoming parcels by destination, ensuring accurate placement and efficient conveyor movement.
- Inspected packages for damage and mislabels, escalating issues to prevent shipment errors.
- Operated hand trucks and pallet jacks to move heavy freight safely across loading areas.
- Followed UPS safety procedures and lifting practices to reduce workplace hazards and injuries.
Education
High School Diploma
Skills
Quick learner
Team collaboration
Customer safety
Verbal communication strength
Advanced communication skills
Highly motivated self-starter
Work area sanitation
Strong leader
Business management
Appointment scheduling
Professional manner
Networking expertise
Product knowledge
Additional Information
A boxing coach to the youth
Timeline
Barbering
Self Employed
07.2025 - CurrentRead More
Retail Shift Lead
Pressed
10.2023 - 07.2026Read More
Loader and Unloader
UPS
11.2020 - 05.2021Read More
Warren High School
High School Diploma
Read More