Michael Macone
Rochester,NH
Summary
Experienced restaurant manager with a strong track record of over 30 years in the industry. Proven expertise in overseeing daily operations, ensuring exceptional customer service, and driving revenue growth. Skilled in managing diverse teams, optimizing efficiency, and maintaining high standards of quality. Adept at implementing innovative strategies to enhance the overall dining experience and exceed customer expectations. Committed to fostering a positive work environment and cultivating long-term relationships with both staff and patrons.
Overview
28
28
years of professional experience
Work History
General Manager
Dunkin' Donuts Franchise
07.2016 - Current
- Recruit, Interview and Select Managers and Restaurant Team Members
- Implement systems and processes to maximize customer satisfaction
- Conduct Internal Audits and Inspections to ensure Standards and Processes are being followed
- Manage P&L costs to maximize restaurant profitability
- Ensure product quality standards are being met
- Delivered exceptional guest service, hospitality, and product quality.
Restaurant Assistant Manager
Panera Bread
12.2013 - 05.2016
- Selected qualified candidates to join the managerial and operational teams.
- Help Implement systems and processes to maximize customer satisfaction
- Conduct Internal Audits and Inspections to ensure Standards and Processes are being followed
- Supported control of P&L costs to enhance restaurant profitability.
- Ensure product quality standards are being met
- Provide Outstanding Guest Service Hospitality and Product Quality
Restaurant General Manager / Area Coach
Papa Gino’s
10.2009 - 11.2014
- Recruit, Interview and Select Managers and Restaurant Team Members
- Implement systems and processes to maximize customer satisfaction
- Conduct Internal Audits and Inspections to ensure Standards and Processes are being followed
- Manage P&L costs to maximize restaurant profitability
- Ensure product quality standards are being met
- Provide Outstanding Guest Service Hospitality and Product Quality
- GM of the year company-wide 2013 for Comp Sales Growth
- Responsible for LRM and Business Outreach in the Community
- Generated a Private School Catering Account generating 75k annually for the last four years
- Built a strong relationship with local Chamber of Commerce resulting in several off premise catering accounts annually
- Restaurant Comp Sales Growth 8.9% 2014 YTD current year
- Worked with neighboring district to help develop success routines and mentor a struggling restaurant in Haverhill, Ma
General Manager
Sbarro International
09.2005 - 01.2009
- Develop success routines in the restaurants to reduce operating costs
- Increased profitability by 4% by reducing food costs by 3% and labor costs by 2% in 8 months and maintained ongoing
- Coordinated and assisted in training for as many as ten restaurants, ranging from entry level management to the General Manager position
- Responsible for day-to-day operations
- Responsible for Interviewing, Selecting, and Training Team Members
Manager
Brinker International/DBA. On The Border Restaurant
01.2001 - 09.2005
- Responsible for developing my team members and providing them with skills and knowledge to excel in their job positions
- Created restaurant financial plans for more than 4.8 million dollars in sales per year
- Grew our customer satisfaction rating 20% by utilized our customer feedback/recognition program (Service First Program) to identify service opportunities and implement restaurant specific action plans
- Responsible for Staffing and Training the FOH Service Staff, Including Bar Staff
General Manager
Friendly’s
01.1997 - 01.2001
- Recruit, Interview and Select Managers and Restaurant Team Members
- Responsible for day-to-day operations
- And ensuring product standards were met
- Manage P&L costs to maximize restaurant profitability
- Coached my team to provide outstanding guest service hospitality and product quality
Education
High School -
01.1983
Skills
- Food Safe Certification
- Serve Safe Certification
- Allergen Awareness Certification
- First Aid
- First Responder EMT Certification
- LRM
- Community Outreach
- School Accounts
- Business Catering
- Large Bulk Orders
Accomplishments
- 2013 Winner Kid’s Choice Award, Dover Pizza Festival.
- 2014 Winner Kid’s Choice Award, Dover Pizza Festival.
- 2013 Comp Sales Growth GM of the Year Papa Gino’s.
- 75k Annual School Catering at the Portsmouth Christian Academy.
Timeline
General Manager - Dunkin' Donuts Franchise
07.2016 - Current
Restaurant Assistant Manager - Panera Bread
12.2013 - 05.2016
Restaurant General Manager / Area Coach - Papa Gino’s
10.2009 - 11.2014
General Manager - Sbarro International
09.2005 - 01.2009
Manager - Brinker International/DBA. On The Border Restaurant
01.2001 - 09.2005
General Manager - Friendly’s
01.1997 - 01.2001
Minuteman Region High School - High School,
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