Michael Madrid

• Analyzed market trends and competitive landscape using a variety of tools, enabling agile adjustments to sales strategies.
• Successfully handled concurrent sales projects with prompt response to customer inquiries, leading to high levels of customer satisfaction and on-time project completion.
• Acquired comprehensive skills through participation in multiple sales training programs and workshops aimed at enhancing sales techniques, expanding product knowledge, and enforcing compliance training.
• Worked closely with procurement, logistics, and accounting departments to coordinate order placement and achieve prompt delivery.
• Utilized CRM software for generating and submitting comprehensive weekly reports on sales, sales activities, forecasts, and sales progress to management.

• Developed and implemented a comprehensive sales plan with an assigned Account Manager to grow an existing territory.
• Grew relationships between the company and OEM partners from previous working relationships.
• Generated sales quotes for exiting and prospective customers and maintained accurate records of all sales activities using Salesforce software system.
• Utilized Salesforce to collect, organize and manage sales data and customer information to track sales statistics.
• Maintained updated knowledge of changing industry, standards and trends by learning about products, improved sales techniques and obtaining OEM Sales Certifications as needed.

• Served as the primary point of contact for customer base and updated and organized records of customer accounts, contact information, and sales activities, including orders and payments.
• Responded to customer Request for Quote(s) and Request for Information by preparing proposals and quotations Using Contraqer and determining products and services that would be best fit for the customer requests.
• Ensured compliance with federal contract policies and procedures while maintaining company requirements related to sales operations.
• Built strong, professional relationships by identifying potential customers and OEM partners and established relationships with them, which increased overall sales and opportunities.
• Increased repeat business using great customer service, problem-solving and conflict resolution skills within customer base through regular and continual correspondence.

• Refined the process for daily execution of Managed Print System platforms using supplementary tools and software.
• Remotely monitored over 650 machines in the field for service issues and supply levels using daily reports in E-Automate and placed orders and service tickets as needed.
• Assisted in coordinating the delivery and installation of equipment with the Service Team and Sales Representative(s) and prepared necessary paperwork.
• Created, received and fulfilled sales orders, sales quotes, purchase orders and sales invoices using E-Automate.
• Maintained customer relationships by responding promptly and professionally to inquiries and providing timely resolution of service requests when escalated issues arose from customers requiring immediate attention.

• Processed and invoiced orders for customers and vendors using Macola software for manufacturing, project management and shipping.
• Prepared detailed reports on inventory control by managing and maintaining incoming and outgoing disposition of raw and scrap materials from various departments.
• Assisted in inspecting, bagging and boxing of materials to prepare for outgoing shipments based on customer and vendor orders.
• Updated, edited and created SOPs to aide in the efficiency and effectiveness of company mandated practices in the shipping and receiving department.
• Ensured that all incoming and outgoing shipments were properly documented and tracked.

• Assisted with the coordination of daily center operations, including scheduling, payroll management, training compliance, daily closeout of POS, bidding, ordering, inventory controls and receiving supplies.
• Strengthened company’s business by leading implementation of established and updated policies and procedures in print production and shipping.
• Worked directly with the Center Manager and team members to achieve daily/weekly/monthly goals in sales, performance to plan, key performance metrics and company initiatives.
• Worked with customers, team members and business partners to enhance the needs of clients by utilizing consultation skills for document creation, editing and proofreading of print and digital media materials.

• Initiated new standards for performing inventory and stock counts of food and supplies multiple times per week.
• Prepared and placed food orders to various vendors and distributors.
• Produced new revenue streams through creating new menu items.
• Exceeded management objectives by assisting and overseeing of daily duties and delegation of labor.
• Trained, coached and mentored staff to ensure daily operational standards of the restaurant were held up.

• Provided prompt, friendly and efficient customer service with recommendations through talk points.
• Scheduled 15 employees as well as interviewed and trained new hires.
• Organized team to assist in performing monthly physical inventory.
• Completed daily sales reports, balance sheets and bank deposits.