Michael Madsen
Weirton,WV
Summary
Motivated professional with experience editing content to ensure the highest quality experience for customers.
Overview
5
5
years of professional experience
Work History
Voice Writer
National Captioning Institute
Weirton, WV
09.2021 - Current
- Created and edited captioning scripts for live television broadcasts.
- Monitored audio feeds of programs to ensure accuracy in captions.
- Transcribed audio into text in real-time with a high degree of accuracy.
- Edited errors in transcriptions, including grammar, spelling, and punctuation.
- Ensured compliance with FCC regulations regarding closed captioning formats and standards.
- Provided quality assurance by proofreading transcriptions before they were broadcasted.
Front Desk Agent
Comfort Inn & Suites
St. Petersburg, FL
05.2019 - 03.2020
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Maintained cleanliness of lobby area at all times.
- Scheduled reservations for groups and special events.
QC Inspector
Luxury Residential Resorts
Orlando, FL
08.2018 - 03.2019
- Maintained accurate records of all inspections conducted in accordance with company policies and procedures.
- Monitored inventory levels and ordered supplies as necessary.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
Education
Bachelor of Arts - English
Dallas Baptist University
Dallas, TX05.2014
Skills
- Content Creation
- Creative Collaboration
- Editing
Timeline
Voice Writer
National Captioning Institute
09.2021 - Current
Front Desk Agent
Comfort Inn & Suites
05.2019 - 03.2020
QC Inspector
Luxury Residential Resorts
08.2018 - 03.2019
Bachelor of Arts - English
Dallas Baptist University