Michael Magrosky

Executive-level technology leader with a proven track record of success in enhancing the capabilities of world-class IT organizations. Experienced in driving global companies to achieve new levels of performance and disrupt highly competitive financial and payment sectors. Possessing a unique ability to envision both the "Big Picture" and critical details, designs and implements cutting-edge solutions to overcome technical challenges of all sizes and complexities. Skilled at collaborating with stakeholders across all levels and areas to develop unified approaches and strategies that achieve shared business goals. Expertise lies in building, training, and optimizing the performance of global IT organizations that consistently exceed organizational and customer expectations. Dedicated to fostering cultures that promote engagement, teamwork, and professional development as crucial elements for sustained excellence and meeting current and future-state business needs.

• CompTIA A+
• Agile Scrum Master
• Six Sigma
• ITIL Certified
• Extensive Technology & Leadership Training

• RaceTrac, Atlanta, GA, 2022-Present, Production Operations, Shaped and executed a new IT strategy leveraging cutting edge technologies to enhance client and employee experiences, streamline operations and drive business growth. Lead all 24x7 global technology operations of RMicrosoft Azure infrastructure, network operations, hardware and software asset management, DR and BCP, operational ITSM organizations of incident, problem, change, and service assurance. Launched operational excellence standards and metrics aligned to Race technology and availability goals., Implemented ServiceNow platform ITSM (Incident Change and Problem), Salesforce and Jira Integrations, ITOM with Service Mapping, and Security Operations Management, Expanded the global operations technology team into a 24x7 follow the sun model., Implemented a new Major Incident Management team and framework to include automated incident communications.
• FISERV, Atlanta, GA, 2014 - 2022, Vice President - Global Technology Operations, Act as the thought leader and guiding force behind IT transformation program roadmaps and strategies to deliver next generation digital platforms. Define the blueprint and strategies that continue to improve resource deployment, workflow, tools, and processes for a best-in-class global organization. Global Leader of the firms Service Management organizations which includes Technology Operations T1-T3 application and infrastructure support, DevOps, ServiceNow Development & Product Management, QA, Agile Scrum Team, Business Analysts, CMDB and Discovery, Hardware and Software Asset Management, Major Incident Management, Change Management, Problem Management, Service Assurance, Service Delivery and HelpDesk organizations. Work hand-in-hand with cross-functional teams to understand both current and projected business needs for different Enterprise Divisions and create cutting-edge platform solutions to drive continuous improvement., Global Leader (North America, LAC, EMEA, APAC regions) with 9 Direct Reports and 228 indirect reports developing and supporting multiple SAAS solutions (ServiceNow, Workday, Client Portal, Xmatters, Flexara, Jira,) globally across 15 Business divisions., Led all phases of the complex, global integration of First Data and Fiserv to a ServiceNow platform after the company was acquired by Fiserv, netting the group over $9MM in savings. In addition to the cost savings, ServiceNow has dramatically enhanced our customers digital experiences., Introduced new Auto Discovery platform and capabilities for global stakeholders to increase visibility of over 120K Fiserv assets and remediate several audit and compliance findings., Innovated an automated server patching platform, which enabled the company to significantly cut labor costs by reducing overall headcount by 25 FTEs. Spearheaded a successful Global Command Center consolidation for First Data to capture over $11MM in annual operational cost savings., Developed a newly designed global file transmission platform leveraging IBM Sterling File Gateway to consolidate 41 file transmissions platforms/protocol resulting in a $3.5MM savings., Rolled out a series of DevOps solutions to maximize success of global application deployments., Built a Global Scheduling platform, retiring 13 non-standard schedulers globally.

• JP MORGAN CHASE, Houston, TX, 2005 - 2014, Vice President- Global Technology Operations Corporate Investment Banking, Established the current and future-state vision for Corporate Investment Bank and Treasury Services 24X7 GlobalTechnical Operations Command Center. Relied upon as a strategic partner by C-suite team members to lead and influence the directions of IT organizations, including Global Technical Operations Command Center providing T1-T3 application and infrastructure support for core banking platforms, Incident Management, Change Management, Problem Management, Service Delivery, Service Transition, and Service Operations Organizations. Provided ongoing training and coaching to increase the performance of team members., Successfully integrated monitoring and self-healing capabilities into global platforms for two lines of business: Treasury Services and Investment. These solutions supported the Stock Exchange trading applications and US Treasury money movement platforms enabling much faster issue detection and resolution., Developed a Money Movement solution to create real-time monitoring for the bank's settlement process and rapidly alert teams of issues preventing timely settlements with global stock exchanges., Spearheaded the consolidation, implementation, and ongoing support for ACH payments, Wires, and Digital money movement platforms.
• JP MORGAN CHASE, Houston, TX, 2007 - 2011, Vice President- Global Technology Operations- Consumer Banking, Built the 24X 7 Global Technology Operations Command Center from the ground up and led all T1-T3 application and infrastructure for core banking platforms. Standardized command center tools to effectively monitor, detect, and prevent client impacting issues, while leading the Major Incident Management team. Continually remained in step with emerging products, services, protocols, and standards to maximize Global Command Center capabilities and performance., Integrated all business lines and created the framework to provide unified, 24/7 Global Technology Operations Command Center., Created and launched a Security Operations team to manage cyber incidents in collaboration with the Joint Security Operations Center.