Summary
Overview
Work History
Education
Skills
Timeline
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Michael Maheu

DeBary

Summary

Dynamic Store Manager with proven expertise in retail operations at BSRO, excelling in service excellence and workforce development. I have recruited, trained and retained talent and provided guidance for them to be successful in the next level of their career. I've achieved significant improvements in customer satisfaction through effective training and mentoring. The strong problem-solving skills I posses are complemented by a commitment to community involvement initiatives, fostering a collaborative and high-performing team environment.

Overview

34
34
years of professional experience

Work History

Store Manager

BSRO
08.2013 - 03.2025
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
  • Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.

Customer Service Teammate

BSRO
04.2013 - 08.2013
  • Developed strong relationships with clients by understanding their needs and providing personalized solutions.
  • Handled escalated customer complaints, diffusing tension and finding mutually beneficial resolutions.
  • Conducted regular performance evaluations, offering constructive feedback to help teammates grow professionally.
  • Balanced multiple responsibilities effectively including answering calls, responding to emails and managing live chats within set timeframes.
  • Contributed positively to the team''s overall performance by maintaining a positive attitude even in challenging situations.
  • Achieved high levels of customer satisfaction by consistently exceeding expectations in responsiveness and empathy during interactions.

U.S Army, Specialist E-4, Combat Engineer

United States Army
08.1991 - 10.1994
  • Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
  • Wrote, reviewed and edited technical document in accordance with template requirements.
  • Developed positive working relationships with stakeholders to effectively coordinate work activities.
  • Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.

Education

High School Diploma -

Ella T Grasso Regional Vocational School
Groton, CT
06-1991

Skills

  • Retail Store Operations
  • Service Excellence
  • Workforce Development
  • Effective Sales Techniques
  • Collaboration Development
  • Problem-Solving Expertise
  • Community Involvement Initiatives
  • Employee Time Management

Timeline

Store Manager

BSRO
08.2013 - 03.2025

Customer Service Teammate

BSRO
04.2013 - 08.2013

U.S Army, Specialist E-4, Combat Engineer

United States Army
08.1991 - 10.1994

High School Diploma -

Ella T Grasso Regional Vocational School

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Michael Maheu