Michael Mahoney
Sandwich,IL
Summary
Accomplished Branch Manager with a proven track record at Beacon Building Products, enhancing customer satisfaction and driving revenue growth through strategic leadership and operational excellence. Skilled in Branch Operations Management and fostering strong team dynamics, demonstrated by implementing process improvements and achieving significant efficiency gains. Highly detail-oriented and professional Manager successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management. Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
30
30
years of professional experience
Work History
Branch Manager
Beacon Building Products
07.2019 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Complied with regulatory guidelines and requirements.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
- Championed process improvement initiatives that resulted in increased efficiency, improved service quality, or cost savings for the organization as a whole.
- Analyzed business processes to identify cost savings and operational efficiencies.
Operations Manager
Beacon Building Products
05.2004 - 06.2019
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed systems and procedures to improve operational quality and team efficiency.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Warehouse Manager
Beacon Building Products
03.1996 - 04.2004
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Facilitated smooth expansion of warehouse space to accommodate business growth, overseeing construction projects and integration of new systems.
Warehouse Supervisor
Dynasty International
05.1994 - 10.1995
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Over seen quality control process. Worked in China, Taiwan and Hong Kong for 2 weeks over seeing production of product to find and locate plant issues..
Education
High School Diploma -
Willowbrook High School
Villa Park, ILSkills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
- Excellent work ethic
- Attention to Detail
- Coaching and Mentoring
- Verbal/written communication
- Operations Management
- Process Improvement
- Goals and performance
- Staff Recruitment and Hiring
- Strong team-builder
Accomplishments
- Received the Phoenix Award” for largest branch sales year over year and EBITA goals.
- Multiple Safety awards for maintaining safety excellence.
- Received nearly perfect safety score for branch operational safety.
- Exceeded expectations on yearly reviews 22 of 25 times.
Phoenix Award, multiple company safety awards
Year over year sales my branch nearly doubled sales budget, increased branch customer sales 30% and grew my EBITA to over double digit levels.
Safety is a company #1 goal and have grew my safety score cards constantly improving processes at the branch level. Also helping new leaders grow their culture also.
Timeline
Branch Manager
Beacon Building Products
07.2019 - Current
Operations Manager
Beacon Building Products
05.2004 - 06.2019
Warehouse Manager
Beacon Building Products
03.1996 - 04.2004
Warehouse Supervisor
Dynasty International
05.1994 - 10.1995
High School Diploma -
Willowbrook High School