Michael Mahrenholz
Escondido,California
Summary
Dedicated Human Resources professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
37
37
years of professional experience
Work History
Adjunct Professor
University Of Massachusetts Global
2015.12 - Current
- Enhance student comprehension by employing diverse teaching methods and incorporating multimedia resources.
- Boost class participation rates by fostering a positive and collaborative learning environment.
- Strengthen critical thinking skills in students through the incorporation of problem-based learning activities.
- Increase student retention by providing individualized support and tailored feedback on assignments.
- Optimize assessment processes by designing rubrics that clearly communicated expectations for various assignments.
- Improve overall course quality through the implementation of regular evaluations, incorporating student feedback into future improvements.
- Grade quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
- Encourage class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
- Build relationships with students, mentoring on personal, professional and academic goals while providing coaching on effective study habits.
- Evaluate and revised lesson plans and course content to achieve student-centered learning.
- Teach Graduate and Undergraduate courses in Business and Professional studies, providing instruction in each class I teach to up to 35 students.
- Use variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
- Use exams, quizzes and assignments to assess student comprehension.
- Use lectures, discussions and demonstrations to increase learning and classroom success.
- Improve student performance by defining clear goals and communicating performance metrics.
Global Sr. Director of Human Resources
Proficio
2016.05 - 2024.01
- Achieved departmental goals by developing and implementing strategic plans and initiatives.
- Streamlined operations for increased efficiency with process improvements and automation.
- Managing employee grievances.
- Resolving workplace conflicts.
- Conducting investigations into misconduct.
- Promoting a positive workplace culture.
- Administering payroll.
- Managing employee compensation packages.
- Administering employee benefits (e.g., health insurance, retirement plans).
- Conducting salary surveys and benchmarking.
- Implementing performance appraisal processes.
- Setting performance goals and expectations.
- Providing feedback and coaching.
- Managing performance improvement plans.
- Ensuring compliance with labor laws and regulations.
- Managing workplace policies and procedures.
- Managing HR databases and systems.
- Keeping employee records up-to-date.
- Generating HR reports and analytics.
- Streamlining HR processes through technology.
- Promoting a positive work environment.
- Recognizing and rewarding employees.
- Organizing team-building activities.
- Managing employee separations and terminations.
- Conducting exit interviews.
- Handling offboarding processes.
- Ensuring compliance with legal requirements.
- Aligning HR strategies with the organization's goals.
- Contributing to long-term workforce planning.
- Identifying talent gaps and future workforce needs.
- Communicating HR policies and updates.
- Handling internal communications.
- Providing information to employees about benefits and programs.
- Managing internal and external HR branding.
Regional Managing Director
Eastridge Workforce Solutions
2014.01 - 2016.05
- Increased regional revenue by implementing strategic sales initiatives and fostering strong client relationships.
- Led a team of managers to achieve performance targets, providing coaching and mentorship for professional growth.
- Developed and executed regional marketing strategies, resulting in increased brand awareness and customer engagement.
- Optimized operational efficiency by streamlining processes, reducing costs, and improving overall productivity.
- Implemented data-driven decision-making methods, enhancing the accuracy and effectiveness of business decisions.
- Collaborated with cross-functional teams to develop innovative solutions that addressed complex business challenges.
- Managed budgets and financial reporting for the region, ensuring accurate forecasting and prudent resource allocation.
- Fostered a culture of excellence within the organization by setting high expectations and promoting employee accountability.
- Streamlined communication channels between departments to enhance collaboration and information sharing across the region.
- Negotiated contracts with clients, securing favorable terms that contributed to long-term profitability for the organization.
- Conducted regular performance reviews for direct reports to identify areas for improvement, leading to enhanced workforce capabilities.
- Oversaw talent acquisition efforts for the region, attracting top-quality candidates who contributed significantly to company success.
- Improved staff retention rates by creating an engaging work environment, addressing employee concerns, and providing ongoing professional development opportunities.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
Branch Operations Manager
Yoh
2010.06 - 2014.01
- Improved branch efficiency by streamlining operations and implementing new processes.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Reduced staff turnover with effective training programs and employee support initiatives.
- Increased overall sales, implementing targeted marketing strategies and promotional campaigns.
- Enhanced customer experience by providing exceptional service and addressing concerns promptly.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Collaborated with senior management to create strategic plans for future branch growth and expansion.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and opportunities for advancement.
- Assisted in the recruitment process, selecting top talent to join the team and contribute to the success of the organization.
- Contributed to ongoing process improvements that led to increased efficiency across various aspects of branch operations.
- Established best practices for resolving client issues quickly while maintaining high standards of professionalism.
- Maintained friendly and professional customer interactions.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Assessed employee performance and developed improvement plans.
- Trained employees on proper procedures and strategies to improve productivity.
- Maintained branch files for major accounts, investments and employees.
- Increased client and supplier satisfaction by solving complex issues with efficient resolutions.
- Cooperated with [Type] teams to devise efficient marketing strategies and meet company objectives.
- Complied with regulatory guidelines and requirements.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Collaborated with C-level executives and stakeholders to develop long-term financial plans.
Branch Manager
Robert Half
2009.10 - 2010.06
- Responsible for identifying and attracting talent to the organization.
- Managed, developed, and provided opportunity for individual growth and maintained the overall culture in the branch for the Accountemps and Officeteam divisions.
- Built business that included time and territory management, business development, fulfillment, personal sales and proposal presentation to clients.
- Created a pipeline of business, built strategic alliances and developed business leads while
managing strategic client relationships. - Provided training and development for the branch.
- Implement successful workforce planning strategies, tools, and techniques.
- Full cycle recruiting based on defining critical staffing issues, areas of focus, staffing gaps, and surpluses.
- Strategic Staffing, Workforce Planning & Employment, Succession Planning.
- Partnered with division directors and individual staffing managers to establish their monthly growth targets and developmental objectives.
- Clearly communicated the strategic direction and vision of the company.
Senior Branch Manager
Randstad
2004.09 - 2009.10
- Increased branch profitability by implementing cost-saving measures and optimizing resource allocation.
- Enhanced customer satisfaction rates by streamlining processes and improving staff training programs.
- Developed and executed strategic growth plans for expanding the branch''s market share and client base.
- Managed daily operations while maintaining a high level of efficiency, productivity, and customer service.
- Built strong relationships with key clients, resulting in increased loyalty and repeat business.
- Led a diverse team to achieve sales targets through proactive coaching, mentoring, and performance management.
- Implemented innovative marketing strategies that contributed to branch revenue growth and higher customer retention rates.
- Collaborated with senior management to develop branch-specific goals aligned with company objectives.
- Optimized branch operations by regularly analyzing financial reports and identifying areas for improvement.
- Fostered a culture of continuous improvement by encouraging staff feedback and incorporating suggestions into operational enhancements.
- Boosted employee morale through effective communication, recognition initiatives, and opportunities for career development.
- Championed community engagement initiatives that helped raise the brand''s profile while giving back to the local area through charitable endeavors.
- Maximized cross-selling opportunities by training staff on product offerings across various departments within the organization.
- Drove process improvements which led to increased accuracy in financial reporting and reduced manual labor.
- Implemented data-driven decision-making tools, enabling the team to focus on strategic growth areas for increased branch success.
- Resolved various issues impacting sales management and business operations.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Engaged employees in business processes with positive motivational techniques.
- Complied with regulatory guidelines and requirements.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Launched new training program to boost employee skills and staff retention rate.
- Forecasted trends and recommended improvements based on financial risk analyses.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Developed strategic plans for day-to-day financial operations.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Evaluated and negotiated contracts to procure favorable financial terms.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Collaborated with C-level executives and stakeholders to develop long-term financial plans.
Branch Manager
Enterprise Rent-A-Car
2001.01 - 2004.09
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
- Championed process improvement initiatives that resulted in increased efficiency, improved service quality, or cost savings for the organization as a whole.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Utilized data-driven insights to make informed decisions regarding staffing levels during peak seasons thereby maintaining smooth functioning of branch operations.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Complied with regulatory guidelines and requirements.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Consulted customers to boost product sales and services.
- Resolved various issues impacting sales management and business operations.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Boosted sales and customer loyalty through incentive programs.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Evaluated and negotiated contracts to procure favorable financial terms.
- Collaborated with C-level executives and stakeholders to develop long-term financial plans.
Corporate Training Manager/Distribution Supervisor
MicroAge
1993.07 - 2000.09
- Enhanced employee performance by developing and implementing comprehensive training programs tailored to individual needs.
- Streamlined onboarding processes for new hires, reducing time spent in orientation and increasing productivity from day one.
- Created a culture of continuous learning by promoting professional development opportunities within the company.
- Increased employee retention rates by offering targeted training initiatives that addressed specific skill gaps.
- Allocated and managed outbound logistics, managed and trained all associates, new employee training, gave tours of facility to prospective partners/alliances.
- Strategic training in all facets of the daily business operations with planning and execution.
- Responsible for the supervision and training of all associates, new employees, and temporary employees.
- Responsible for the daily operations and work assignments in the outbound picking and shipping departments.
- Trained associates on ISO procedures and employees on certifications and licenses.
- Completed the following classes: Quality Education System, Managing for Productivity, Train the Trainer, Accident Prevention, OSHA Compliance, Stress Management, Performance Coaching, Behavioral Interviewing and Sexual Harassment Prevention.
- Received outstanding leadership, certificate of merit and perfect attendance awards.
Airborne Infantryman
US Army
1986.08 - 1992.08
- Enhanced unit readiness by conducting comprehensive training exercises and drills.
- Increased mission success rate by diligently performing reconnaissance and gathering essential information.
- Achieved mission success through diligent planning, coordination, and execution of assigned tasks.
- Boosted morale within the unit by fostering a positive environment and addressing individual needs.
- Ensured the safety of personnel with strict adherence to established protocols and guidelines during operations.
- Contributed to operational success by expertly maintaining equipment and weapons systems.
- Managed resources effectively to ensure optimal utilization in support of mission objectives.
- Maintained constant situational awareness for prompt decision-making and rapid response capabilities.
- Conducted thorough risk assessments for informed decision-making during high-pressure situations.
- Assisted in the development of operational plans that aligned with overall strategic objectives.
- Evaluated performance metrics to identify areas for improvement and implement corrective actions as needed.
- Provided critical intelligence analysis for informed decision-making during combat operations.
- Promoted teamwork within the unit by encouraging collaboration, open communication, and mutual respect among members.
- Supported humanitarian missions by providing security assistance, disaster relief efforts, and community engagement initiatives.
- Participated in numerous deployments, consistently demonstrating adaptability, resilience, and commitment to mission accomplishment.
- Graduated from Advanced Infantry Training.
- Graduated with honors at the top of my class from the Non-commissioned Officer Academy completing the Primary Leadership Development Course.
- Infantry Squad Leader, responsible for carrying out the mission. Responsibilities include but not limited to the overseeing of the maintenance of the squad's weapons and equipment, and tactically deploying the squad during missions and patrols.
- Received Expert Infantryman’s Badge, Airborne Wings, Expert Grenade Badge, Expert Rifle Badge, Army Commendation Medal, Army Achievement Medals, Army Service Ribbon, National Defense Service Medal, Army Overseas Service Ribbon, Humanitarian Medal and a Good Conduct Medal.
Education
MBA - Human Resources Management
University of Phoenix
Tempe, AZ06.2008
Bachelor of Science - Agricultural Business And Management
Arizona State University
Tempe, AZ12.2000
Skills
- Collaborative Leadership
- Culture Transformation
- Practice Operations Management
- Core Values Management
- Policy Development
- Policy Implementation
- Data Analytics
- Conflict Resolution
- Leadership Development
- Human Resources Management
- Rules and Regulations
- Hiring and Retention
Veteran Career Transition Assistance Program (VetCTAP Board Member)
VetCTAP connects local HR and business professionals (who volunteer and share their expertise and experience) with transitioning military members, veterans and spouses. VetCTAP offers interactive and highly-informative classes, valuable materials and resources, and optional lab time for one-on-one coaching and assistance. VetCTAP is free of charge and is hosted by the Veteran Career Transition Assistance Program (VetCTAP). We "Prepare our Heroes for Today's Workforce."
Timeline
Global Sr. Director of Human Resources
Proficio
2016.05 - 2024.01
Adjunct Professor
University Of Massachusetts Global
2015.12 - Current
Regional Managing Director
Eastridge Workforce Solutions
2014.01 - 2016.05
Branch Operations Manager
Yoh
2010.06 - 2014.01
Branch Manager
Robert Half
2009.10 - 2010.06
Senior Branch Manager
Randstad
2004.09 - 2009.10
Branch Manager
Enterprise Rent-A-Car
2001.01 - 2004.09
Corporate Training Manager/Distribution Supervisor
MicroAge
1993.07 - 2000.09
Airborne Infantryman
US Army
1986.08 - 1992.08
MBA - Human Resources Management
University of Phoenix
Bachelor of Science - Agricultural Business And Management
Arizona State University
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