Summary
Overview
Work History
Education
Skills
Timeline
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Michael Maire

Seven Points,USA

Summary

Customer care professional with comprehensive experience in delivering exceptional service and resolving issues efficiently. Demonstrates strong interpersonal and communication skills, ensuring customer satisfaction and loyalty. Excels in team collaboration, adapting to changing needs, and consistently achieving results. Brings expertise in problem-solving, conflict resolution, and customer relationship management.

Overview

10
10
years of professional experience

Work History

Customer Care Expert

EXp Realty, LLC
06.2022 - Current
  • Delivered exceptional customer support through effective communication and problem-solving skills.
  • Resolved complex inquiries by utilizing company knowledge and troubleshooting techniques.
  • Collaborated with cross-functional teams to address customer needs and enhance satisfaction levels.
  • Utilized CRM software effectively to track interactions with customers, ensuring accurate data entry for future reference and analysis purposes.
  • Boosted customer retention by providing personalized assistance and fostering long-term relationships with clients.

Digital Personal Shopper

Walmart
10.2019 - Current
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Tracked substitutions and informed customers of changes.
  • Worked productively with customers to meet order requirements and service expectations.
  • Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.

CSR - Customer Service Representative

Chewy
10.2021 - 06.2022
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Collaborated with cross-functional teams to streamline issue resolution processes and enhance efficiency.
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered constant flow of customer calls with minimal wait times.

Key Holder

Jockey International
07.2018 - 08.2019
  • Tracked metrics throughout the day like customer conversion, product penetration, and hourly sales.
  • Trained and mentored team members on customer service best practices and sales techniques.
  • Managed daily store operations, ensuring compliance with company policies and procedures.
  • Oversaw inventory management, including stock replenishment and visual merchandising standards.
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Assisted in training and onboarding of new employees, accelerating their acclimatization to store environment.

Cashier

Save-A-Lot
01.2016 - 06.2018
  • Maintained accurate cash drawer and balanced registers at shift end.
  • Processed customer transactions efficiently using point-of-sale systems.
  • Provided exceptional customer service, resolving inquiries and concerns promptly.

Education

High school diploma -

Mabank High School
Mabank, TX
06.2018

Skills

  • Proficient in Google Suite
  • Accurate data management
  • Computer proficiency
  • Effective time management
  • Clear written communication
  • Customer-focused approach
  • Analytical problem-solving
  • Record keeping
  • Organization and Planning Skills

Timeline

Customer Care Expert

EXp Realty, LLC
06.2022 - Current

CSR - Customer Service Representative

Chewy
10.2021 - 06.2022

Digital Personal Shopper

Walmart
10.2019 - Current

Key Holder

Jockey International
07.2018 - 08.2019

Cashier

Save-A-Lot
01.2016 - 06.2018

High school diploma -

Mabank High School

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Michael Maire