Michael Makay
Fort Lauderdale,FL
Summary
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Program Advisor
Institute Of Reading Development
03.2022 - Current
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
General Manager of Operations
New York City Pizza
03.2018 - 01.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
Manager
Jinks Creek Waterfront Grille
03.2016 - 01.2018
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Education
Political Science/Philosophy
The University of Tampa
Tampa, FL06-1999
Skills
- Time management
- Customer relationship management
- Objection handling
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
Certification
Covey Leadership Seminar Training Certificate
Timeline
Senior Program Advisor
Institute Of Reading Development
03.2022 - Current
General Manager of Operations
New York City Pizza
03.2018 - 01.2022
Manager
Jinks Creek Waterfront Grille
03.2016 - 01.2018
Political Science/Philosophy
The University of Tampa
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