Michael Maki

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.

Day to day scheduling of Homeowner Files to be completed, from writing material lists, obtaining permits, and coordinating crews to do the work.

Negotiating pricing from construction suppliers, and setting up accounts.

Building a list of construction partners, dumpster services, subs of all trades.

• Managed financial functions such as operations budgeting, accounts payable and accounts receivable and payroll.
• Conferred with customers to understand needs and finalize purchase orders.
• Kept records for production, inventory, income and expenses.
• Reconciled daily sales, returns and financial transaction reports and prepared bank deposits.
• Set pricing structures according to market analytics and emerging trends.
• Developed business and marketing plans and prepared monthly financial reports.
• Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
• Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
• Directed implementation of strategic business plans to achieve goals and objectives.
• Reconciled daily sales and financial transaction reports and prepared bank deposits.
• Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
• Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
• Interviewed, trained, and supervised employees.
• Devised and implemented standard operating procedures, training programs and office management systems.