Michael Malerk
Canandaigua,NY
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
CSR
General Dynamics GDIT
07.2022 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Stocker Associate
Food City Supermarkets
07.2021 - 07.2022
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Maintained effective team member communication.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Performed inventory control, such as counting, and stocking merchandise.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
Customer Service Representative
TJ Max
12.2020 - 06.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Associate of Science - Human Services
Finger Lakes Community College
Canandaigua, NY09.2018
Skills
Google IT Certificate
IT Beginner 1 year
Salesforce Advanced 1 years
Microsoft Word Intermediate currently 8 years
Excel Intermediate currently 6 years
Immigration forms Intermediate 1 years
Teams Intermediate 1 years
Timeline
CSR
General Dynamics GDIT
07.2022 - 07.2023
Stocker Associate
Food City Supermarkets
07.2021 - 07.2022
Customer Service Representative
TJ Max
12.2020 - 06.2021
Associate of Science - Human Services
Finger Lakes Community College
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