Michael Malone
Prairieville,LA
Summary
Goal-driven IT professional with 20+ years of genuine diverse experience within multiple industries. Proven success in implementing standards - evaluating existing business policies, security compliance, continuity plans then aiding in the redesign of new workflows and procedures. Expertise with multiple business systems, security protocols, business processes, and Product Development. Possess critical management skills - ability to lead and motivate individuals to maximize their potential and productivity as well as foster Team environments. Excellent communicator with ability to take the Big Picture and translate into technology initiatives to facilitate company goals and vice versa. Strong commitment to excellence in all aspects regarding internal relationships as well as external relationships including vendors and clients to uphold standards and SLA's.
Overview
17
17
years of professional experience
Work History
VP of Cloud Services
GreenQube
11.2018 - Current
- Design, manage, maintain multiple datacenter infrastructures and services
- Facilitate and collaborate with system admins and engineers as stakeholders to maintain services and client support
- Project Management for various consultations, implementations and upgrades
- Influential in standardizing service offerings
- Brought PBX experience and began a new service offering that is price competitive of larger telco competitors
- Redesigned and implemented a new datacenter remodel including changing host hardware and SAN technology
- Upgraded Network infrastructure backbone to 100G and implemented new HA routing and firewalls
- Implemented Email security services for Spam filtering, Encryption, and Archiving
- Remediated vulnerabilities and hardened security for clients and internal infrastructure and systems
IT Systems Engineer
AtlasOne Technologies
08.2013 - 10.2018
- Oversite for multiple datacenters and helpdesk personnel as well as on-premise servers and firewalls
- Upgraded datacenter infrastructure including active directory, san storage, networking, and citrix
- Implemented companies first PSA ticket system to track requests
- Upgraded windows infrastructure from 2003 to 2012R2
- Migrated main infrastructure to cloud IaaS
- Standardized and created new off-site backup vertical for clients and also internal use
- Replaced legacy pbx key system with a voip system which saved company operational overhead
- Performed cyber liability and HIPAA evaluations and surveys
Director of Information Technology
Christian Life Academy
02.2009 - 08.2013
- Responsible for all systems, communications, and infrastructure
- Aided school administration in policy changes as well as created new IT based policies
- Upgraded switching equipment to Cisco infrastructure with POE, upgraded phone key system to SIP VoIP phone system, implemented HP Blade center including phasing out existing physical servers to virtual environment, implemented CITRIX virtual desktops and published applications including remote access
- Upgraded storage system from local storage to SAN storage array, installed additional technology lab, implemented and installed throughout all K-12 classrooms 21st century teaching technologies including interactive whiteboards, projectors, document cameras, and vote systems
- Upgraded to enterprise centrally managed wireless access system; implemented new biometric punch time system for hourly employees, and implemented new SIS database system (Student Information System) including data conversion and transfer to new system - this system also included a new Admissions prospect database
- Managed physical access security and surveillance camera systems.
Service Desk Supervisor
Turner Industries
03.2007 - 02.2009
- Managed corporate helpdesk serving 1500+ users across multiple states including outlying territories
- Oversite of creation and updates of master laptop and desktop images for the company as well as deployment of images
- Reported on identified IT service metrics reflecting end user support and satisfaction
- System owner of BMC Service Desk Express (ITIL work order system and asset management database) including implementation, co-administer LANDesk server (client / server desktop management system), configure and create installation packages for enterprise deployment
- Responsible for IT emergency call notification service which notified designated and/or critical IT personnel in the event of special or emergency communications
- Provided service to one of the company's Pipe Fabrication sites which housed the Pipe Fabrication Division Vice President and other division leadership
- Managed implementation of various projects.
Education
Bachelor of Arts -
Louisiana Baptist University
Shreveport, LASkills
- Microsoft Server and Client OS - Clustering, Hyper-V including SCVMM, SQL including DB mirroring and Always Available DB, Remote Desktop Services, patch management and security, Active Directory, Print Management, Group Policy, Domain and Forest Trusts, powershell, file shares and security
- Microsoft 365 and Azure – creation of tenants, integrations with licensing providers, ADSync including third party integrations with external management platforms, app passwords including MFA, MFA configurations, Azure VPNs, load balancers and other virtual networking, Microsoft Partner Portal, migrations from on premise exchange and other email platforms such as gmail, integrations with third party spam/AV filters and archiving solutions, backup solutions for 365
- VMware – deployment and management of vmware and vsphere, integration with backup solutions of vmware
- Citrix – Xenapp 65 -> CVAD 2203 LTSR, XenServer, Citrix Studio and Storefront configuration and maintenance - Citrix policies, licenses, certificates, HA redundancies
- Netscaler (ADC) including HA configurations, certificate management, load balancing, MFA / 2FA integrations ie DUO
- Customer consultations, evaluations, and remediation
- Linux – creation and management of various linux platforms ie Debian, Ubuntu, RHEL, CentOS, FreeBSD
- Database installation and maintenance ie MariaDB, Postgres
- Container application installs and support
- PBX – installation, management, and maintenance of various telephony platforms including fax, endpoint provisioning, SIP trunks
- Networking – network security, VLans, firewalls ie Sonicwall, Watchguard, and Fortigate; Cisco Nexus, HP, Aruba, FS switches, ubiquiti
- Consulting, discovery, design
- Policies, ACL, content filtering, IPsec VPN creation and management
- Mentor – guide, train, and encourage tier1 support, system admins and other engineers
Timeline
VP of Cloud Services
GreenQube
11.2018 - Current
IT Systems Engineer
AtlasOne Technologies
08.2013 - 10.2018
Director of Information Technology
Christian Life Academy
02.2009 - 08.2013
Service Desk Supervisor
Turner Industries
03.2007 - 02.2009
Bachelor of Arts -
Louisiana Baptist University