Michael Malone
Wyly Coyote Concessions
Englewood,Co
1
Certification
11
years of professional experience
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Use independent decision-making skills and sound judgment to positively impact company success.
Work History
Supervisor
3 Years 3 Months- Led shift operations by supervising employees, providing support wherever needed to ensure efficient workflow and excellent service.
- Managed Fiddler’s Green food truck operations, overseeing propane handling, fryer and steam table lighting, and preparing funnel cake and corn dog batter to ensure safe and efficient food service.
- Primarily responsible for cooking duties while flexibly filling in as cashier and expediter to maintain smooth service.
- Executed cooking duties while also stepping in as cashier and expediter, ensuring continuous service and customer satisfaction.
- Concluded shifts by turning off all equipment, documenting sales and waste, organizing and stocking inventory, and performing thorough cleaning of the truck to maintain operational standards.
Shift Lead
3 Years 4 Months- Operated the POS system and phones, handling customer transactions accurately and efficiently. While answering any questions and providing suggestions for which product would fit best for what the customer needs (I.E. which protein and what weight they'll need, and which sides to get)
- Managed incoming deliveries, organizing orders and production paperwork for streamlined operations.
- Worked full shifts from open to close, assisting with closing duties including counting registers and completing daily inventory.
- Operated POS system and phones, processing customer transactions and providing tailored product recommendations to enhance customer satisfaction.
- Managed incoming deliveries by organizing and filing orders, invoices, and production paperwork.
- Conducted end-of-day procedures, ensuring security and readiness for the next day by turning off lights, setting alarms, and locking doors.
Delivery Driver
6 Months- Played a key role in opening the store, facilitating smooth operations from the start. would fold all the boxes, chop onions, prepared sauces and stocked toppings, and all the desserts (lava bites, brookies which are cookies mixed with brownies), check labels/dates for all ingredients to ensure readiness for daily operations.
- Handled customer orders efficiently, ensuring timely deliveries across the Parker area.
- Contributed to front-of-house tasks, focusing on efficient POS operations and drive-thru performance.
- Supported kitchen operations by actively participating in food preparation to optimize efficiency.
- Assisted with closing duties for the driver role, washed dishes, swept and mopped floors, checked labels, disassembled and cleaned the oven, and rotated inventory.
Crew Member
6 Months- Often working alone or with one other person, plus the Subway side of the store.
- Operated the POS and assisted customers with standard purchases, lottery tickets, alcohol, and tobacco products.
- Would assist in making sandwiches and running POS on the subway side of the store
- Would do regular cleaning and sanitizing in the store/bathrooms/outside around the gas pumps
Assistant Manager
7 Months- Opened the store and led shift operations, including overseeing workflow and staff performance.
- Created and managed the position sheet, coordinating team needs to facilitate smooth shift operations.
- Opened and stocked cold tables, ensuring organization and freshness for customer service.
- Created and managed position sheet, coordinating team roles to enhance shift operations.
- Slice, weigh, and stock backups of all the meat (ham, turkey, roast beef, capicola and salami)
- Prepared the store for the night shift by organizing supplies and completing necessary prep work.
- Received and stored deliveries, conducted inventory checks, and placed produce orders to maintain stock levels.
- Received deliveries, conducted inventory checks, and ordered produce to ensure adequate stock levels.
Supervisor
2 Months- Prepared daily production cycles for chocolate product lines, including chocolate-covered pretzels and chocolate almonds, overseeing preparation through final packaging to ensure product quality.
- Managed inventory levels of the chocolate melters on the top floor, refilling with 10lb chocolate bars.
- Managed inventory levels of the Chocolate melters on the top floor, refilling when needed (with 10lb chocolate bars)
- Upheld rigorous sanitation standards by performing comprehensive equipment cleaning and maintenance post-production.
- Oversaw daily activities in chocolate department
Crew Member
2 Months- Assisted in-store and drive-thru, delivering prompt service and resolving concerns to improve customer satisfaction.
- Operated custard station, ensuring adherence to quality and safety standards for product excellence.
- Maintained cleanliness and sanitation of dining area and restrooms, promoting a welcoming environment for customers.
Education
GED
Skills
Point of Sale (POS) Systems
Food safety
Cooking Techniques
Food Preparation
Inventory Management
Cash management
Supervisory experience
Staff management
Task delegation
Scheduling
Staff training
Adaptability
Multitasking
Time Management
Attention to Detail
Communication
Relationship building
Teamwork
Problem Solving
Conflict Resolution
Cleaning and Sanitation
Customer service
Customer service
Certification
Food Safety Certification
Timeline
Supervisor
Wyly Coyote Concessions
06.2023 - CurrentRead More
Shift Lead
The Honey Baked Ham Company
12.2021 - 04.2025Read More
Delivery Driver
Papa Johns
04.2021 - 10.2021Read More
Crew Member
Loaf N’ Jug
12.2019 - 06.2020Read More
Assistant Manager
Jimmy Johns
04.2019 - 11.2019Read More
Supervisor
Mountain Man Fruit and Nut Co.
06.2016 - 08.2016Read More
Crew Member
Culver’s
06.2015 - 08.2015Read More
Legend High School
GED
Read More