Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Patrolled and monitored premises in company vehicle, on bicycle and by foot.
Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible and directing shoppers to safety.
Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
Manager
Firehouse Subs
01.2017 - 06.2019
Accomplished multiple tasks within established timeframes.
Onboarded new employees with training and new hire documentation.
Cross-trained existing employees to maximize team agility and performance.
Maximized performance by monitoring daily activities and mentoring team members.
Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.