Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Michael Maloney

Warminster

Summary

Self-motivated professional with exceptional oral and written communication skills. Expertise in computer software development with a strong focus on quality assurance testing. Proven ability to deliver consultative services that enhance customer satisfaction and product reliability.

Overview

39
39
years of professional experience
1
1
Certification

Work History

RV Matchmaker (Sales)

Campers Inn RV-Hatfield, PA
Hatfield
09.2024 - Current
  • Consistently exceeded monthly sales targets through effective prospecting, negotiation, and closing techniques
  • Built and maintained a strong client base through proactive relationship management and exceptional customer service
  • Provided detailed product knowledge to customers, highlighting key features and benefits of RV models
  • Collaborated with finance department to secure competitive financing options for customers, resulting in increased sales conversion rates
  • Conducted thorough needs assessments with potential buyers to identify the most suitable RV models based on their preferences and budget
  • Negotiated pricing agreements with customers while maximizing profit margins for the dealership
  • Coordinated delivery logistics, ensuring timely handover of RVs to customers while maintaining high levels of customer satisfaction

System Assurance Analyst

Penn Mutual Life Insurance-Horsham, PA
Horsham
01.2020 - 06.2024
  • Utilize critical thinking, data gathering and problem-solving skillset to understand and assess business processes and operational risk focus areas throughout the organization in support of our corporate initiatives.
  • Design and implement testing of business processes and controls with a focus on re-design and automation to improve efficiencies.
  • Effective communication of issues identified, impacts and solutions related to operational risk to assurance groups, business areas and executive management.
  • Relationship building and partnering with team members, business partners and other assurance groups for execution of our aligned approach.
  • Perform assurance engagements in both Horsham and Philadelphia, PA.
  • Perform and /or assist with other department initiatives as required.

System Assurance Specialist

Adecco-Horsham, PA
Horsham
07.2019 - 12.2019
  • Utilize critical thinking, data gathering and problem-solving skillset to understand and assess business processes and operational risk focus areas throughout the organization in support of our corporate initiatives.
  • Design and implement testing of business processes and controls with a focus on re-design and automation to improve efficiencies.
  • Effective communication of issues identified, impacts and solutions related to operational risk to assurance groups, business areas and executive management.
  • Relationship building and partnering with team members, business partners and other assurance groups for execution of our aligned approach.
  • Perform assurance engagements in both Horsham and Philadelphia, PA.
  • Perform and /or assist with other department initiatives as required.

ERP Analyst

County of Bucks
11.2016 - 10.2018
  • Maintain the County ERP System by performing upgrades and maintenance to the Inform Lawson ERP system.
  • Test patches and releases for promotion to the production environment
  • Work with County departments to customize the application to meet the particular departmental needs.
  • Serve as a contact point for users to get their questions/issues resolved.
  • Work with vendor to identify defects and follow the defect through to production release

Sr. Quality Assurance Analyst

Frontline Education
05.2014 - 09.2016
  • Work with Agile and Scrum methodologies to ensure quality development and testing of software
  • Ensure comprehensive test coverage by working closely with the product team and development team to prioritize testing execution, report on test execution progress, and results
  • Ensure comprehensive test coverage by finding bugs, defects and verifying fixes
  • Participate in planning sprints, estimate testing work, and monitor progress against deadlines
  • Write and execute tests for Agile user stories
  • Write and execute SQL queries for testing and troubleshooting
  • Promote QA productivity through automation, tools, documentation, and other best practices
  • Occasionally support business users with production issues by troubleshooting tickets and logging detailed defects
  • Promote a culture of quality in your work with others
  • Track tests and defects through CA (formerly Ralley)
  • Perform API testing with various tools including Swagger, Json Lint, and in-house API testing tools.

SQAE II

NextGen Healthcare-Horsham, PA
Horsham
09.2011 - 05.2014
  • Analyze specifications and user stories
  • Work with data in SQL2008 databases using Management Studio, Query Analyzer and Profiler
  • Use Quality Center (ALM) to track requirements, test sets, test cases and defects
  • Research pertinent information related to the assigned scope of work
  • Design, write, and execute complex test cases
  • Identify test cases that are suitable for automation.
  • Identify defects and questionable functions; manage and coordinate resolution of defects through to closure
  • Provide projections and estimates for self and others
  • Prepare own schedule based on business priorities and create Project Test Plans
  • Involved in configuration management and maintain test environment(s)
  • Participate in peer review of design documentation, code, and test documentation
  • Investigate and recommend tool use, process improvements, and industry innovations
  • Represent QA/Team at sprint planning sessions
  • Collect data and analyze to monitor project and process status and quality
  • Prepare daily test evaluation reports and/or status reports
  • Coordinate efforts between US and India offices

Quality Assurance Engineer (ERP)

Actiant, Inc-Yardley, PA
Yardley
01.2003 - 09.2011
  • Responsible for analyzing, testing, and evaluating Company's application software products. (Client Server and Web)
  • Test for overall quality, accuracy, functionality and performance
  • Work closely with Development and Product Management teams.
  • Analyze, test, and evaluate software to ensure all products meet end-user and Company requirements and standards
  • In conjunction with Product Management and Development, assist in the design of features and functionality
  • Work with Support and other technical staff to analyze and resolve product related issues
  • As a team member, help formulate solutions to complex problems and work to resolve open software issues
  • Write detailed testing plans
  • Work with data in SQL2008 databases using Management Studio, Query Analyzer and Profiler
  • Report defects through in-house defect reporting tool
  • Demonstrate custom and baseline functionality to customers.
  • Assist in training new employees
  • Travel to client sites to assist in go-live and ongoing support.
  • Work using Agile Development processes to deliver quality products to customers.

Quality Assurance Analyst

Towers Perrin-Philadelphia, PA
Philadelphia
08.1999 - 01.2003
  • Responsible for the quality testing and 'bug' free delivery for system maintenance and enhancements of our mainframe DC Module and Web based applications and sites.
  • Work as both project lead and tester, with a group of QA Analysts to create and execute test plans to cover the project from implementation to post migration testing.
  • Responsible for identifying and documenting errors found through the test plans for delivery to the QA Manager as well as submit enhancement requests to correct any errors found.
  • Manage project including allocating resources, scheduling deadlines and reporting results.
  • Use manual testing tools such as TSO, JCL, SQL, QMF, DBProedit, File Aid, WinQuery, SQL Plus, Microsoft Access, Microsoft Query and Lotus Notes.
  • Worked with data in both DB2 and Oracle databases as well as have experience in testing applications written in COBOL, JAVA and VB.

Senior Benefit Administration Services Specialist

Towers Perrin-Philadelphia, PA
Philadelphia
03.1998 - 08.1999
  • Complete plan valuation in a timely and accurate manner, verify benefit calculations performed by BAS Associates.
  • Process trust deposits in a timely basis, produce standard and ad hoc reports as requested by client and/or BAS management
  • Calculate QDRO's, reconcile trust activity to record keeping activities.
  • Test system enhancements through test plans and report results to BAS IT (User Acceptance Testing).
  • Involved in corporate Y2K initiative testing which required data manipulation and in depth use of SQL queries in a test environment using MSQuery and Win Query.

Retirement Administrator

Delaware Group-Philadelphia, PA
Philadelphia
10.1997 - 03.1998
  • Process daily activity for Defined Contribution qualified plans for daily valued clients. Also involved in loan automation initiative as well as user acceptance testing for system enhancements.

Benefits Administrator

Towers Perrin-Philadelphia, PA
Philadelphia
11.1995 - 10.1997
  • Responsible for the record keeping and processing of various defined contribution plans and retiree medical pre-funding plans. Duties include processing both monthly and quarterly transactions, trust reconciliation's, discrimination testing for U.S and Puerto Rico plans, coordinating responses to client questions and concerns. Received an intra-team designation of Assistant Team Leader in May 1997. Also involved in the hiring and training of new employees.

Account Representative

Preferred Benefits Corporation-Fort Washington, PA
Fort Washington
08.1993 - 11.1994
  • Responsible for daily record keeping and processing if defined contribution plans. Activities include processing loans, distributions, transfers in both share and cash accounting cases. Responsible for asset reconciliation, purchases and liquidations for numerous equity and guaranteed income funds. Daily client contact is necessary to ensure client satisfaction.

Supervisor

United Parcel Service-Willow Grove, PA
Willow Grove
06.1986 - 11.1994
  • Supervised between 10 and 40 employees. Responsible for every aspect of operations management including payroll, staffing, maintaining production and service requirement, employee relations and training new employees.

Education

Bachelor of Business Administration - Management, Marketing

Temple University
Philadelphia, PA
05.1992

Skills

  • Electronic Data Interchange (EDI)
  • Selenium testing
  • Communication skills
  • Application lifecycle management (ALM)
  • Time management
  • Front desk operations
  • Quick Test Professional (QTP)
  • Quality assurance (QA)
  • English proficiency
  • Excel expertise
  • Organizational skills

Certification

Driver's License

Additional Information

Certified Scrum Master

Timeline

RV Matchmaker (Sales)

Campers Inn RV-Hatfield, PA
09.2024 - Current

System Assurance Analyst

Penn Mutual Life Insurance-Horsham, PA
01.2020 - 06.2024

System Assurance Specialist

Adecco-Horsham, PA
07.2019 - 12.2019

ERP Analyst

County of Bucks
11.2016 - 10.2018

Sr. Quality Assurance Analyst

Frontline Education
05.2014 - 09.2016

SQAE II

NextGen Healthcare-Horsham, PA
09.2011 - 05.2014

Quality Assurance Engineer (ERP)

Actiant, Inc-Yardley, PA
01.2003 - 09.2011

Quality Assurance Analyst

Towers Perrin-Philadelphia, PA
08.1999 - 01.2003

Senior Benefit Administration Services Specialist

Towers Perrin-Philadelphia, PA
03.1998 - 08.1999

Retirement Administrator

Delaware Group-Philadelphia, PA
10.1997 - 03.1998

Benefits Administrator

Towers Perrin-Philadelphia, PA
11.1995 - 10.1997

Account Representative

Preferred Benefits Corporation-Fort Washington, PA
08.1993 - 11.1994

Supervisor

United Parcel Service-Willow Grove, PA
06.1986 - 11.1994

Bachelor of Business Administration - Management, Marketing

Temple University

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