Michael Maloy
Marion,AR
Summary
Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
11
11
years of professional experience
Work History
Manager
Mciver Truck and Trailer
West Memphis, AR
12.2012 - Current
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Reviewed contracts before signing them on behalf of the organization.
- Created and managed budgets for travel, training and teambuilding activities.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Assigned work and monitored performance of project personnel.
- Entered time and attendance logs in preparation for payroll.
- Monitored staff performance and addressed issues.
- Produced thorough, accurate and timely reports of project activities.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Conducted quality, timely performance feedback and performance appraisals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Reviewed completed work to verify consistency, quality and conformance.
- Collaborated with other departments to ensure timely completion of projects within budget constraints.
- Provided leadership during times of organizational change or crisis situations.
- Organized special events such as conferences or training sessions for employees.
- Proposed or approved modifications to project plans.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Created monthly reports for senior management summarizing operational performance metrics.
- Trained employees on additional job positions to maintain coverage of roles.
- Recruited and hired qualified candidates to fill open positions.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Established processes to ensure efficient workflow throughout the organization.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Delegated work to staff, setting priorities and goals.
- Minimized staff turnover through appropriate selection, orientation and training.
- Recruited and trained new employees to meet job requirements.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Initiated new projects that resulted in increased productivity across all departments.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Collaborated with others to discuss new opportunities.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Answered [Number] calls per shift to assist with customer questions and concerns.
- Assisted with customer requests and answered questions to improve satisfaction.
- Planned and completed group projects, working smoothly with others.
- Leveraged [Software] skills to input and compile data gathered from various sources.
Education
High School Diploma -
Marion High School
Marion, AR04-2003
Skills
- Contract Management
- Staff Development
- Operations Management
- Business Administration
- Workforce Management
- Marketing
- Strategic Planning
- Expense Tracking
- Team Leadership
- Project Management
- Customer Relationship Management (CRM)
- Staff Management
- Verbal and Written Communication
- Salesforce Management
- Sales Techniques
- Complex Problem-Solving
- Time Management
- Negotiation
- Schedule Preparation
- Budget Control
Timeline
Manager
Mciver Truck and Trailer
12.2012 - Current
High School Diploma -
Marion High School
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