MICHAEL MAMADELO
Lawrenceville,Georgia
Summary
Diligent and self-driven professional who has achieved success in several roles with increasing levels of responsibilities. A perfect team-player with good analytical, creativity, problem solving, process improvement, management and organizational skills. Always willing to take on added responsibilities to meet team goals
Overview
21
21
years of professional experience
Work History
Head Back Office (Payment Support)
StanbicIBTC Bank
09.2023 - 06.2024
- Ensured projects related to Back Office Operations (Payment Support) were delivered within a timeline
- Championed and delivered the automated receipts for NIBSS-Electronic funds transfer transactions (NEFT) within the period. This eliminated the manually generated receipts to clients and improved TAT
- Handled Periodic review of operational processes to ensure efficiency, effectiveness and conform with current realities. This eliminated obsolete processes processes and improved efficiency
- Managed and resolved clients’ complaints with their satisfaction has priority by collaborating with team members and stakeholders. This improved clients loyalty and increased transactions volume.
- Coordinated and present unit reports to management on a weekly and monthly basis.
- Handled promptly all payments related to Corporate and Investment Banking clients with a record of nil error through out the period
Account Manager
StanbicIBTC Bank
- Managed relationship, general customer service and provision of effective support to corporate clients. Several commendations were received from Clients and a commendation from the Bank CE
- Developed and deployment of operational strategy towards improvement of service delivery and turnaround time.
- Drove electronic channel usage by ensuring clients are migrated to electronic banking channels. About 80% of Corporate and Investment banking clients were migrated to the online channels
- Providing support to the corporate sector relationship management team on processing of transactions. This enhanced TAT and improved clients’ satisfaction and loyalty.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Streamlined internal processes for better efficiency in account management tasks.
- Improved overall team productivity by implementing best practices in organization and time management.
- Built relationships with customers and community to promote long term business growth.
- Met existing customers to review current services and expand sales opportunities.
Business Operations –Head Mandate & Trades Settlement, Account Maintenance and Fund Transfers Unit (Inflow and Outflow)
StanbicIBTC stockbrokers Ltd
08.2021 - 12.2023
- Provided leadership and direction to the department by monitoring the activities of members within the team to ensure efficient and effective service delivery
- Strict monitoring of clients’ mandates, funds transfers (Inflows and Outflows) and trade settlement to ensure nil transaction glitch
- Ensured continuous process automation to increase overall efficiency
- Such include amongst others.: Champion the implementation of E-Contract note project hence eliminating the manual advising of clients of their daily trades’ transactions
- Led the Operations team that delivered the StockBrokin Mobile App with the help of the vendor and IT team. With this achievement, about 77% of clients now transact on the online platform
- Championed the automation of the transactions charge module on the core application hence eliminating manual process and improve TAT
- Periodic review and update of operations manual and workflows
- Handled escalated issues timely, resolving complex operational and/or service issues
- Deputized for the Head of Business Operations in the day to day running of the entire StockBroking operations.
Business Operations - Settlement, Account Management, Mandate and Trades Processing Unit
StanbicIBTC stockbrokers Ltd
- Prompt dealing of clients’ sales and purchase orders
- Timely trades processing and communication of trade advice and reports to the end users, institutional clients and custodian
- Prompt execution and processing of clients’ transfer requests such as FX transfers, CCI issuance and Local transfers
- Accurate processing and remittance of public offers and rights issue application
- Liaising with custodians on trades and settlement related issues
- Support the business on capital market initiatives.
Operations –Accounts Administration Unit
Stanbic IBTC Asset Management Ltd
01.2008 - 06.2009
- Timely and accurate posting of journal entries
- Authorization of daily postings and transactions
- Preparation of trade exception report for management
- Daily closure of books and running updates
- Daily upload of trades
- Handling CSCS documentations
- Trades and Settlement reconciliation.
- Processing Public offers and Private Placements
Operations Officer
Proven Insight consultants
01.2007 - 01.2008
- Liaising with clients on a regular basis, updating them on the status of their investments, portfolio, and giving investment advice
- Conducting research on companies and stocks
- Issuing out directives, monitoring and detailing Company’s field workers on their daily responsibilities
- Carry out mandates in accordance with clients’ instructions
- Handling inter-member transfer
- Managing clients’ and Company’s investment.
Account Officer
Dutse capital Development Authority
08.2003 - 10.2004
- Payment of monthly Salary
- Preparation of payment vouchers
- Reconciliation of statement of accounts.
Education
Certificate in Disruptive Strategy -
01.2021
MSC Finance -
01.2021
BSC Banking and Finance -
01.2016
HND Banking and Finance -
01.2003
ND Banking and Finance -
01.2000
Skills
- Good communication and interpersonal skills
- Computer skills MS Word, Excel
- Ability to take initiative and work as a team player
- Ability to work with little or no supervision
- High numerical and analytical skills
- Good problem-solving skills
- Good team spirit
Affiliations
Chartered Institute of Bankers of Nigeria (ACIB)
Awards
- StanbicIBTC Bank 2nd Quarter 2016 Beyond Excellence Recognition Award (Excellence in Service, Innovation and Managing Risk)
- StanbicIBTC Bank 3rd Quarter 2017 Beyond Excellence Recognition Award (Excellence in Service, Teamwork, Innovation and Managing Risk)
References
Available upon request.
Hobbies and Interests
- Reading
- Traveling
- Thinking
Timeline
Head Back Office (Payment Support) - StanbicIBTC Bank
09.2023 - 06.2024
Business Operations –Head Mandate & Trades Settlement, Account Maintenance and Fund Transfers Unit (Inflow and Outflow) - StanbicIBTC stockbrokers Ltd
08.2021 - 12.2023
Operations –Accounts Administration Unit - Stanbic IBTC Asset Management Ltd
01.2008 - 06.2009
Operations Officer - Proven Insight consultants
01.2007 - 01.2008
Account Officer - Dutse capital Development Authority
08.2003 - 10.2004
Account Manager - StanbicIBTC Bank
Business Operations - Settlement, Account Management, Mandate and Trades Processing Unit - StanbicIBTC stockbrokers Ltd
Harvard Business School Online (HBSOnline) - Certificate in Disruptive Strategy,
Olabisi Onabanjo University - MSC Finance,
Olabisi Onabanjo University - BSC Banking and Finance,
Federal Polytechnic, Ede, Osun State - HND Banking and Finance,
Federal Polytechnic, Offa, Kwara State - ND Banking and Finance,
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