Michael Manalo
Kapolei,HI
Summary
Adept at installation and repair, I significantly enhanced customer satisfaction at Frugll Fitness by leveraging my troubleshooting skills and exceptional attention to detail. My proactive approach to preventive maintenance and ability to excel with minimal supervision led to a noticeable improvement in service efficiency, embodying a strong customer service ethos and multitasking prowess.
Overview
27
27
years of professional experience
Work History
Service Technician
Frugll Fitness
08.2018 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Optimized performance of equipment through expert calibration processes tailored according to specific client requirements.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
- Evaluated systems according to predetermined checklist and noted issues.
- Provided technical support and maintenance services for range of computer hardware and software.
- Diagnosed and repaired hardware, software and network issues to mitigate disturbances.
- Assisted training end users on proper use of hardware and software to deliver excellent customer service.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tested systems, noting issues and completing preventive maintenance.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Worked with diverse types of weather and ground conditions.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
- Completed preventive maintenance on machines to enhance production and maintain quality.
Caregiver, Special Needs
Acumen
03.2013 - Current
- Prepared meals and snacks and fed clients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced the quality of life for special needs individuals by providing personalized care and attention.
- Assisted clients in achieving their daily goals by offering physical support and emotional encouragement.
- Provided compassionate care for special needs clients, ensuring their comfort and dignity at all times.
- Developed strong relationships with clients and families, fostering trust and open communication regarding care plans.
- Communicated well both verbally and in writing with clients, guardians, and medical professionals.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Ensured timely administration of medications and treatments as prescribed by medical professionals.
- Developed strong crisis management skills, working proactively to diffuse challenging situations and maintain a calm, supportive environment for special needs individuals.
- Promoted a safe, nurturing environment by diligently monitoring clients'' health and wellbeing.
- Offered support to assist with supervising special needs individuals in home.
- Increased client''s independence with consistent skill-building exercises and positive reinforcement.
- Improved clients'' communication skills through tailored speech therapy exercises and activities.
- Implemented behavior modification techniques to address challenging behaviors while maintaining respect for each individual''s unique needs.
- Maintained detailed records of clients'' progress towards personal goals, sharing updates regularly with families and healthcare teams.
- Provided transportation to appointments, outings, or activities as needed, ensuring the safety of special needs individuals at all times.
- Participated in ongoing professional development opportunities to stay current on best practices for supporting the specific needs of each client population served.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Encouraged overall wellness through engaging exercise routines tailored to each client''s abilities and interests.
- Effectively collaborated with healthcare professionals to develop appropriate care plans for each client.
- Kept clients engaged in social networks and communities for personal health and growth.
- Served as a reliable resource for families in navigating community support services and resources relevant to their loved one''s unique needs.
- Facilitated socialization opportunities for special needs individuals, promoting inclusion within the community.
- Supported clients'' educational goals through active participation in school activities and events.
- Assisted with daily living activities, running errands, and household chores.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Provided compassionate and patient-focused care to cultivate well-being.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Monitored clients' overall health and well-being and noted significant changes.
- Transported clients to and from medical appointments with safety and efficiency.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Recorded status and duties completed in logbooks for management.
- Completed regular check-ins and progress report for each client.
- Scheduled daily and weekly care hours for client caseload.
Area Manager of Operations
Zerorez
08.2021 - 12.2022
- Conducted regular audits of facility operations to ensure compliance with industry regulations and company policies.
- Led a team of professionals, fostering a collaborative environment to achieve company goals.
- Facilitated communication between departments, resolving conflicts, and streamlining processes for better collaboration.
- Enhanced customer satisfaction by addressing concerns promptly and implementing process improvements.
- Increased overall efficiency by identifying areas for improvement and implementing best practices.
- Monitored daily operations closely, proactively addressing any potential issues before they escalated into larger problems.
- Streamlined operations by implementing efficient management strategies and organizational systems.
- Established clear performance expectations, providing regular feedback and support to team members for continuous growth.
- Developed strong relationships with vendors, negotiating favorable contracts for goods and services.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Evaluated vendor proposals critically in order to select the most cost-effective options without compromising quality or service.
- Championed innovative solutions that increased operational efficiency while minimizing environmental impact.
- Managed multiple projects simultaneously, ensuring timely completion and adherence to quality standards.
- Reduced operational costs with thorough budget analysis and strategic resource allocation.
- Empowered team members through professional development opportunities that fostered individual growth as well as team cohesion.
- Collaborated with upper management on strategic planning initiatives, aligning departmental objectives with overall company goals.
- Optimized staff scheduling by analyzing workload requirements, reducing labor costs without sacrificing service quality or employee satisfaction.
- Implemented safety protocols to maintain a secure work environment for employees and customers.
- Improved employee productivity through effective training programs and performance evaluations.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Enforced compliance with local, state and federal regulations and company standards.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Developed processes to save on costs and prevent losses.
- Built and maintained relationships with local vendors, suppliers and partners to maximize supply chain management.
- Spearheaded operational procedures and processes to improve efficiency and optimize operations.
- Traveled to over 20 locations per week to manage each store and perform reviews of individual managers and employees.
- Devised and executed training plans for new and existing staff to support competency and compliance.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Collaborated with cross-functional teams to align operations with corporate objectives.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Interacted well with customers to build connections and nurture relationships.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Product Return Specialist
Sears Department Store
12.2014 - 05.2021
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Conducted thorough research to identify trends and inform decision-making for business growth initiatives.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Collected, arranged, and input information into database system.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Devised and implemented processes and procedures to streamline operations.
- Frequently inspected production area to verify proper equipment operation.
- Observed packing operations to verify conformance to specifications.
Case Manager
Kahikolu Ohana Hale O'Waianae
08.2008 - 08.2013
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Provided education on health and nutrition for patients to maintain healthy habits and wellbeing.
- Evaluated program effectiveness continually through data analysis and outcome measurement metrics.
- Liaised with social worker to expedite financial assistance not covered by insurance.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Assessed community needs and identified resources for social and community service programs.
- Participated in community events to promote services and engage with public.
- Monitored program performance and outcomes for successful delivery of services.
- Partnered with local organizations to expand access to social and community services.
- Established and maintained relationships with key stakeholders.
- Conducted community workshops to promote different programs and educate public on available services.
- Coordinated with community stakeholders for successful implementation of social and community service initiatives.
- Conducted outreach activities to engage local stakeholders in programs.
Armed Security Supervisor
Coastal International Security
06.2007 - 05.2008
- Contributed to a positive workplace environment by maintaining professionalism and demonstrating strong leadership skills in all interactions with staff and clients.
- Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
- Ensured the physical safety of employees, visitors, and property by conducting thorough inspections of facilities regularly.
- Coordinated with event organizers to establish appropriate security measures for large-scale gatherings or functions.
- Reduced incidents of theft and vandalism by conducting regular patrols and maintaining a visible security presence.
- Collaborated with local law enforcement agencies for improved coordination during emergency situations.
- Supervised a team of armed security officers, ensuring adherence to policies and procedures while fostering a positive work environment.
- Conducted regular performance evaluations for team members, providing constructive feedback for continuous improvement.
- Implemented effective crowd control measures during high-traffic events or emergencies without compromising overall safety objectives.
- Promoted safety awareness among staff through ongoing training sessions and educational materials on relevant topics such as workplace violence prevention or active shooter scenarios.
- Provided top-notch customer service, addressing concerns and inquiries from clients and visitors in a professional manner.
- Enhanced security measures by implementing thorough risk assessments and proactive surveillance strategies.
- Trained new hires on company protocols, use of equipment, and proper security techniques to ensure consistency in service delivery.
- Responded promptly to alarms or calls for assistance while adhering to established procedures for escalation as necessary.
- Maintained detailed records of daily activities, incident reports, and personnel information for accurate documentation purposes.
- Streamlined communication between security staff and other departments by establishing clear lines of responsibility and reporting structures.
- Fostered a culture of preparedness among security team members by emphasizing the importance of ongoing training and development opportunities.
- Successfully prevented unauthorized access to sensitive areas through vigilant monitoring of perimeter fencing, access points, and CCTV systems.
- Completed full building and grounds patrols every hour to spot and investigate concerns.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Responded quickly to incidents and assessed active situations for security concerns.
- Maintained confidentiality to protect sensitive information and prevent harmful release of information.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked personnel ID badges and issued temporary credentials to visitors.
- Controlled access to property to secure facility and grounds from unauthorized entry.
- Cooperated with security personnel and law enforcement to share information and coordinate responses to security incidents.
- Maintained physical fitness to perform physically demanding job tasks.
- Operated communication equipment to maintain contact with other security personnel during emergency calls.
- Wrote daily reports detailing visitors, incidents, and resolutions.
- Detailed theft, access violations, and other incidents with reports to boost success of future criminal or civil remediation.
- Supported criminal investigations by collaborating fully with local law enforcement representatives.
- Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.
- Recorded daily security occurrences in site assignment log.
- Trained security workers on site-specified procedures.
- Completed shift handover reports and debriefed next shift upon arrival.
- Managed security staff rotation for position coverage on breaks.
- Monitored and evaluated performance of security personnel and provided feedback to improve performance.
- Provided first-line support to shift workers during incidents and escalated situations as appropriate.
Assistant Sales and Install Manager
Circuit City Stores
10.2005 - 07.2007
- Used hand tools, power drills, multi-meters and watt meters.
- Utilized POS to maintain and update customer information, repair logs and inventory.
- Met with customers onsite to develop installation strategy and coordinated with staff to facilitate access to product locations.
- Conducted regular performance reviews of team members, identifying opportunities for growth or improvement within the department as a whole.
- Collaborated with sales teams to provide detailed information on product specifications, ensuring accurate quotes for clients.
- Facilitated collaboration between design, sales, and installation teams to ensure smooth project execution from start to finish.
- Spearheaded efforts to adopt new technologies and tools, increasing efficiency and reducing labor costs in the installation process.
- Enhanced communication between departments by implementing standardized reporting procedures for completed installations.
- Reduced installation errors by developing comprehensive training materials and conducting regular training sessions for staff.
- Led diverse teams across multiple locations in successful completion of complex installation projects.
- Developed and implemented quality control measures to ensure accurate installations and reduce callbacks.
- Improved client relationships with proactive follow-up on completed projects, ensuring satisfaction with the final result.
- Consistently met or exceeded project deadlines by efficiently delegating tasks among team members according to their strengths and expertise areas.
- Managed scheduling of installation projects, effectively coordinating resources to meet deadlines while minimizing downtime for clients.
- Increased customer satisfaction by providing timely and efficient installations of various systems.
- Optimized work schedules to minimize overtime costs while maintaining high-quality installations results for clients.
- Streamlined installation processes for improved team productivity and faster project completion times.
- Maintained safe working environments through strict adherence to safety protocols and guidelines, reducing workplace accidents and injuries.
- Provided exceptional customer service by addressing client concerns promptly, resulting in increased client retention rates.
- Implemented inventory management system to track materials usage, minimizing waste and cutting project expenses.
- Mentored junior team members in proper installation techniques, enhancing overall team performance.
- Tracked project costs and other financial metrics to maximize profitability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Conducted critical pre-installation conferences with general contractors, subcontractors, consultants, and manufacturer's representatives.
- Participated in educational opportunities, maintaining working knowledge of company network and reading technical publications.
- Conducted periodic maintenance inspections as stated by contract or customer.
Seasonal Lawn Care Professional
Excellent Lawn Kare
05.2004 - 11.2006
- Contributed to a safe working environment by enforcing proper use of personal protective equipment and adherence to safety guidelines during all lawn care tasks.
- Increased client retention through consistent delivery of high-quality landscaping results.
- Demonstrated commitment to the company''s core values through consistent delivery of exceptional service, attention to detail, and dedication to customer satisfaction.
- Improved the visual appeal of residential and commercial properties with expert lawn maintenance techniques.
- Reduced equipment downtime through regular maintenance, cleaning, and repairs on all tools and machinery.
- Provided exceptional customer service, addressing concerns promptly and professionally to maintain a positive reputation in the industry.
- Expanded service offerings by gaining expertise in specialized areas such as irrigation system installation or tree pruning techniques.
- Assisted in the growth of the company''s clientele by participating in marketing efforts such as door-to-door promotion or community events showcasing our work quality.
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Operated landscaping equipment with focus on safety and machine longevity.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Cultivated and replanted trees and plants to maintain landscaping areas.
- Educated clients on proper care and maintenance of landscaping projects.
- Installed lights, sprinklers and other outdoor features based on requirements.
- Managed and coordinated installation of complex landscaping projects.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Removed debris and waste from outdoor areas.
- Cut trees and shrubs to shape and maintain landscape.
- Removed tree stumps, roots and debris for cohesive landscape appearance.
- Performed equipment maintenance and repairs to keep tools functional for projects.
- Maintained gardening tools by replacing blades and fluids.
- Prepared soil for planting and sowing.
- Applied fertilizers and pesticides to outdoor areas according to safety standards.
- Inspected gardens for pests, weeds and diseases.
- Utilized lawn striping methods for healthy grass growing and appearance.
- Assisted with irrigation system maintenance and repair.
- Coordinated with other landscaping professionals to improve outdoor areas.
- Installed stonework according to landscape design plan and client specifications.
- Developed and maintained efficient irrigation system for outdoor areas.
- Developed and implemented strategies for water conservation.
Varsity Assistant Coach/ JV Head Coach
Lutheran High School
08.2001 - 11.2006
- Collaborated with head coach to determine player lineups and positioning.
- Coordinated travel arrangements for away games, ensuring timely transportation and comfortable accommodations for all team members.
- Organized fundraising events to support the financial needs of the athletic program, engaging community members in supporting local sports teams.
- Contributed to winning seasons by working closely with head coach on devising game strategies and adjusting them as necessary throughout each match or competition.
- Collaborated with other coaching staff to design strength conditioning programs that improved physical fitness levels of athletes while minimizing risk of injury.
- Demonstrated commitment to professional development by attending coaching conferences, workshops, and clinics to stay current on best practices and industry trends.
- Mentored athletes for personal growth, emphasizing teamwork and sportsmanship both on and off the field.
- Facilitated strong relationships among players, coaches, parents, and school administration to foster a positive athletic environment.
- Remained composed when communicating with others throughout heated game moments.
- Assisted head coach in player recruitment, evaluating potential candidates for skill level and fit within the team culture.
- Worked closely with athletes one-on-one to help improve game-related skills.
- Managed inventory of equipment and uniforms, maintaining proper maintenance schedules for optimal performance during practices and games.
- Maintained accurate records of athlete statistics, using data analysis to inform coaching decisions and improve overall team performance.
- Improved team performance by implementing strategic game plans and conducting regular practice sessions.
- Supported school and athletic department's philosophy and mission statement using effective communication, active leadership and critical thinking skills.
- Supported academic success of student-athletes by monitoring progress, providing tutoring resources, and offering guidance on time management strategies.
- Conducted regular film study sessions with athletes to review game footage and identify areas for improvement in tactics and technique.
- Developed athletes'' skills with targeted drills and training exercises tailored to individual needs.
- Fostered an inclusive team environment by addressing any conflicts among players promptly and fairly, promoting a strong sense of unity within the group.
- Actively participated in community engagement events representing the school''s athletic program, fostering positive relationships between the institution and local residents.
- Provided feedback on athlete performances during practices/games which led to noticeable improvements in their skills over time.
- Assisted head coach with game-day preparation, ensuring athletes were mentally and physically prepared for competition.
- Ran effective practice drills to increase endurance and boost skills in athletes.
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
- Assessed strengths and weaknesses of opponents to develop valuable techniques and increase preparedness.
- Provided feedback to coaches to improve teaching techniques and increase drive to succeed.
- Developed and implemented comprehensive training program for new coaches to increase resilience and performance.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Developed and delivered effective and engaging coaching sessions to improve performance.
- Offered constructive feedback to clients to help reach goals.
- Developed relationships with clients to provide ongoing support and encouragement.
- Facilitated group coaching sessions and provided individual coaching support.
- Utilized various coaching models and techniques to maximize client success.
- Facilitated team building activities and workshops to improve communication, collaboration and productivity.
- Assisted clients in setting and achieving personal and professional goals.
- Provided guidance to clients in overcoming challenges and identifying opportunities.
- Coordinated special events such as pre-season tryouts, training camps and special workshops to support team goals.
- Encouraged clients to find creative solutions to problems and maintain motivation.
- Analyzed client feedback to adjust coaching sessions accordingly.
- Assisted clients with developing strategies to manage stress and increase productivity.
- Researched latest industry trends and developments to keep abreast of best practices.
- Developed and maintained network of professional resources to refer clients to.
- Developed and delivered presentations to educate clients on topics related to coaching.
- Assisted in developing marketing materials to promote coaching services.
- Supported academic advisors in monitoring student-athlete academic progress, emphasizing the importance of balancing sports commitments with scholastic achievement.
- Assisted in the recruitment of talented student-athletes, contributing to a strong roster for the JV team.
- Motivated athletes to consistently strive for excellence in both academics and athletics.
- Enhanced team performance by implementing effective training strategies and techniques.
- Facilitated productive relationships between varsity and JV teams by encouraging collaboration during shared practice sessions or joint training exercises.
- Improved game strategy by evaluating opponent teams and adjusting tactics accordingly.
- Fostered a positive and supportive environment, promoting teamwork and sportsmanship among athletes.
- Managed administrative tasks related to travel arrangements, scheduling practices, and ensuring equipment availability for games.
- Ensured compliance with school policies and league regulations, maintaining a high standard of integrity within the JV athletic program.
- Tracked individual player progress throughout the season using detailed performance metrics.
- Collaborated with fellow coaches to design comprehensive practice plans addressing individual player needs for skill improvement.
- Implemented innovative conditioning programs tailored to individual athlete needs, enhancing physical fitness levels across the team roster.
- Coordinated team-building activities that fostered camaraderie and unity among players.
- Recognized exemplary performances by nominating deserving athletes for awards or honors within the league.
- Provided constructive feedback on player performance, promoting growth and development.
- Developed players'' skills and increased overall team success through targeted coaching methods.
- Continuously sought out professional development opportunities for personal growth as a coach, keeping abreast of industry best practices and emerging coaching techniques.
- Maintained open lines of communication with parents, addressing concerns or questions regarding their children''s participation in the program.
Temporary Laborer
Dulas and Marshall Construction
12.2004 - 08.2005
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
- Used measuring tools such as gauges and tape measure to identify conforming parts during production.
- Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
- Upheld company reputation for quality workmanship through dedication to best practices within the laborer role.
- Delivered consistent results under challenging weather conditions or other external factors affecting productivity.
- Ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.
- Identified and reported hazards on job sites to prevent accidents and injuries.
- Mitigated potential hazards with thorough site cleanup efforts at the end of each workday.
- Observed site safety rules to maximize protections for team members and equipment.
- Facilitated timely project completions by consistently meeting deadlines for assigned tasks.
- Dug trenches, ditches and holes to allow for utility, water and sewer installation and proper foundation for structures.
- Bolstered team morale with a positive attitude and willingness to help others when needed.
- Assisted in reducing material waste by accurately measuring, cutting, and assembling materials as needed.
- Enhanced project timelines by collaborating effectively with team members on various tasks.
- Collaborated on diverse projects requiring effective communication between multiple tradespeople for seamless execution.
- Ensured accurate task completion through careful reading of blueprints, schematics, or other technical documentation as required for specific job duties.
- Streamlined inventory management with proper organization and storage of tools, materials, and supplies.
- Optimized resource utilization by assisting in the recycling or repurposing of leftover materials from completed projects.
- Used variety of hand and power tools to complete tasks.
- Loaded and unloaded materials onto trucks and trailers.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Cleaned and maintained tools, equipment and worksites.
- Loaded and unloaded materials and equipment onto and off construction sites.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Followed instructions and safety protocols while operating machinery and equipment.
- Managed safe and efficient use of tools and equipment on construction sites.
- Provided labor support to carpenters, masons and other skilled trades.
- Inspected tools and equipment to maintain safety and efficiency.
- Assisted in digging, trenching and backfilling trenches and foundations.
- Dug trenches, backfilled holes and compacted earth to prepare for new construction.
- Mixed and poured concrete for variety of projects.
- Operated forklifts and boom lifts to complete various tasks.
- Helped with erecting scaffolding and ladders.
- Worked on sites, installing roofs and other exterior components.
- Helped with door and window installations.
- Installed drywall, siding and other structural components.
- Finished surfaces of woodwork or wallboard in houses and buildings with paneling, paint and hand tools.
Sales and Install Manager
Signature Audio LTD
12.2001 - 12.2002
- Used hand tools, power drills, multi-meters and watt meters.
- Utilized POS to maintain and update customer information, repair logs and inventory.
- Met with customers onsite to develop installation strategy and coordinated with staff to facilitate access to product locations.
- Developed and maintained strong relationships with key industry partners, fostering cooperation on large-scale projects.
- Optimized work schedules to minimize overtime costs while maintaining high-quality installations results for clients.
- Managed scheduling of installation projects, effectively coordinating resources to meet deadlines while minimizing downtime for clients.
- Spearheaded efforts to adopt new technologies and tools, increasing efficiency and reducing labor costs in the installation process.
- Developed and implemented quality control measures to ensure accurate installations and reduce callbacks.
- Streamlined installation processes for improved team productivity and faster project completion times.
- Maintained safe working environments through strict adherence to safety protocols and guidelines, reducing workplace accidents and injuries.
- Reduced installation errors by developing comprehensive training materials and conducting regular training sessions for staff.
- Consistently met or exceeded project deadlines by efficiently delegating tasks among team members according to their strengths and expertise areas.
- Led diverse teams across multiple locations in successful completion of complex installation projects.
- Participated in educational opportunities, maintaining working knowledge of company network and reading technical publications.
- Conducted periodic maintenance inspections as stated by contract or customer.
- Implemented inventory management system to track materials usage, minimizing waste and cutting project expenses.
- Mentored junior team members in proper installation techniques, enhancing overall team performance.
- Increased customer satisfaction by providing timely and efficient installations of various systems.
- Improved client relationships with proactive follow-up on completed projects, ensuring satisfaction with the final result.
- Facilitated collaboration between design, sales, and installation teams to ensure smooth project execution from start to finish.
- Evaluated vendor options based on cost-effectiveness and quality, leading to better overall value in procurement decisions for installation materials.
- Conducted regular performance reviews of team members, identifying opportunities for growth or improvement within the department as a whole.
- Enhanced communication between departments by implementing standardized reporting procedures for completed installations.
- Provided exceptional customer service by addressing client concerns promptly, resulting in increased client retention rates.
- Collaborated with sales teams to provide detailed information on product specifications, ensuring accurate quotes for clients.
- Tracked project costs and other financial metrics to maximize profitability.
- Prepared detailed project estimates and reports for management review.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Assistant Sales and Install Manager
Circuit City
07.1997 - 12.2001
- Used hand tools, power drills, multi-meters and watt meters.
- Utilized POS to maintain and update customer information, repair logs and inventory.
- Participated in educational opportunities, maintaining working knowledge of company network and reading technical publications.
- Conducted periodic maintenance inspections as stated by contract or customer.
- Met with customers onsite to develop installation strategy and coordinated with staff to facilitate access to product locations.
- Conducted regular performance reviews of team members, identifying opportunities for growth or improvement within the department as a whole.
- Collaborated with sales teams to provide detailed information on product specifications, ensuring accurate quotes for clients.
- Facilitated collaboration between design, sales, and installation teams to ensure smooth project execution from start to finish.
- Spearheaded efforts to adopt new technologies and tools, increasing efficiency and reducing labor costs in the installation process.
- Enhanced communication between departments by implementing standardized reporting procedures for completed installations.
- Reduced installation errors by developing comprehensive training materials and conducting regular training sessions for staff.
- Led diverse teams across multiple locations in successful completion of complex installation projects.
- Developed and implemented quality control measures to ensure accurate installations and reduce callbacks.
- Improved client relationships with proactive follow-up on completed projects, ensuring satisfaction with the final result.
- Consistently met or exceeded project deadlines by efficiently delegating tasks among team members according to their strengths and expertise areas.
- Managed scheduling of installation projects, effectively coordinating resources to meet deadlines while minimizing downtime for clients.
- Increased customer satisfaction by providing timely and efficient installations of various systems.
- Optimized work schedules to minimize overtime costs while maintaining high-quality installations results for clients.
- Streamlined installation processes for improved team productivity and faster project completion times.
- Maintained safe working environments through strict adherence to safety protocols and guidelines, reducing workplace accidents and injuries.
- Provided exceptional customer service by addressing client concerns promptly, resulting in increased client retention rates.
- Implemented inventory management system to track materials usage, minimizing waste and cutting project expenses.
- Mentored junior team members in proper installation techniques, enhancing overall team performance.
- Tracked project costs and other financial metrics to maximize profitability.
- Prepared detailed project estimates and reports for management review.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Implemented systems to improve process efficiency and reduce project duration.
Education
Associate of Arts - Teacher Education
Leeward Community College
Pearl City, HI05.2011
Automotive Mechanics
Hutchinson Technical College
Hutchinson, MN05.1994
High School Diploma -
Kamehameha Schools
Kapalama Heights Oahu Hawai'i05.1992
Skills
- Installation and Repair
- Attention to Detail
- Preventive Maintenance
- Troubleshooting ability
- Customer Service
- Work with Minimal Supervision
- Valid Driver's License
- Multitasking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Advanced (C1)
Work Preference
Work Type
Full TimePart TimeContract WorkLocation Preference
HybridRemoteOn-SiteImportant To Me
Flexible work hoursWork-life balancePaid time offPaid sick leaveHealthcare benefits4-day work weekTimeline
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