Summary
Overview
Work History
Education
Skills
Timeline
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Michael Mancini

Cranston,RI

Summary

Innovative business leader with more than 6 years of experience in day-to-day business operations management with proven track record of increasing profitability and productivity. Known for fostering team collaboration and adapting to evolving business needs. Highly skilled in payroll administration, strategic planning, process optimization, and safety management to deliver impactful results. I am highly respected for reliability and results-focused approach. Through my years I have successfully elevated service ratings and developed effective policies that drove operational excellence. Hard work and dedication is what I promote because it is so deeply instilled in me and the end goal is always aimed for nothing less than perfection.


Overview

11
11
years of professional experience

Work History

General Manager of Operations

All My Sons Moving & Storage of Rhode Island
03.2021 - Current
  • Managed two assistant managers, one administrative assistant and 40-60 drivers/movers
  • Maintained a fleet of 15 26ft Non-Cdl straight trucks
  • Studied Monthly/Yearly P&L statements to monitor profitability while identifying areas for cost reduction or revenue growth within my location
  • Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
  • Tailored a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
  • Increased initial 2.5 Star rating to 4.6 Star rating on Google
  • Collaborated with HR team to create informative materials for employees regarding benefit options.
  • Maintained monthly Inventory of necessary materials
  • Coordinated cross country moves for customers
  • Submitted weekly payroll for all employees at my location
  • Developed monthly bonus structure for employees

Operations Manager

Retty LLC/FedEx
01.2020 - 02.2021
  • Oversaw daily shipping operations, including loading and unloading, inventory management and supervising work of 25 employee's while maintaining a monthly performance score over 99.3%
  • Recruit, run background checks and train all new hires
  • Design and optimize all routes for assigned zip codes using online platform
  • Developed new policies and procedures into standard practices to enhance operational efficiency while reducing labor expenses
  • Ensure all policies and procedures are held up to company's expected standards
  • Examine work fleet daily and schedule any necessary maintenance needed to confirm that operational standards are met and all employees are safe
  • Build prominent and respectable relationships with customers and always be contactable
  • Established positive and effective communication among staff and organization
  • Weekly upload of employees payroll, work schedules and maintenance invoices



Operations Manager

Retty Llc/Amazon
01.2019 - 01.2020
  • Supervised operations staff and a fleet of 20 drivers
  • Kept employees compliant with company policies and procedures.
  • Managed hiring interviews and on-boarding
  • Trained all new hires
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Executed operations to achieve timely and accurate delivery of goods and services.
  • Implemented a new staff training system aimed to improve and grow the workforce to meet dynamic industry demands.

Dispatch Supervisor

Valdivia Logistics
12.2017 - 01.2019
  • Lead morning meetings with a fleet of thirty to fifty drivers and watch their progress throughout every work day
  • Train any new or current employees to make sure they are the most confident and comfortable as possible with themselves completing their daily duties on the job
  • Review drivers data daily to see anywhere they can improve and become better at achieving their daily expectations
  • Coach drivers who are not reflecting the appropriate performance or following procedures that are expected to meet our goals and expectations
  • Complete drivers recording logs and use data to see where the each employee excels the most
  • Make sure all resources and tools that were distributed in the morning are returned at end of day and that each driver has completed end of day policies and procedures

Auto Body Mechanic

Empire Hyundai Collision Center
08.2014 - 11.2017
  • Daily tasks ranged from tear downs for next jobs and taking inventory for what parts were going to be necessary to have an end result of nothing less than perfection
  • Fixing minor dents and scratches to welding vehicle body panels and or supports
  • Door skin and quarter panel replacements
  • Replacement and repairs of essential body parts using hand and power tools
  • Maintain detailed logs of received and incoming parts so everyone is on the same page
  • Priming and wet sanding anything ready to go to paint and assist along with prep work for the painter if needed
  • Finish jobs in expected time frames while keeping up to shops and manufacturer's quality standards

Education

High School Diploma -

Cranston West High School
Cranston, RI
06.2014

Skills

  • PnL Management
  • KPI tracking
  • Safety Compliance
  • Data Analysis
  • Payroll Administration and Time Keeping
  • Cost Reduction
  • Logistics Management
  • Schedule Management
  • Staff training
  • Customer Relations
  • Multitasking and Prioritization
  • Inventory Control
  • Policy Development and Enforcement
  • Verbal and Written Communication
  • Sales
  • Google Sheets, Excel, Office and Powerpoint

Timeline

General Manager of Operations

All My Sons Moving & Storage of Rhode Island
03.2021 - Current

Operations Manager

Retty LLC/FedEx
01.2020 - 02.2021

Operations Manager

Retty Llc/Amazon
01.2019 - 01.2020

Dispatch Supervisor

Valdivia Logistics
12.2017 - 01.2019

Auto Body Mechanic

Empire Hyundai Collision Center
08.2014 - 11.2017

High School Diploma -

Cranston West High School

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Michael Mancini