Michael Manco
Oklahoma City,US
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
9
9
years of professional experience
Work History
JANITOR
ABM Industries
Oklahoma City, OK
03.2023 - 08.2023
- Swept, mopped, vacuumed, scrubbed, waxed, and polished floors using appropriate equipment
- Restocked supplies such as paper towels, toilet paper and soap throughout assigned locations
- Stocked bathrooms with paper products, soap and other items necessary for daily operations
- Organized and stocked cleaning supplies in custodial closets
- Maintained inventory records for janitorial supplies ordered on a weekly basis
- Washed walls and windows; emptied wastebaskets; replaced liners
- Cleaned and maintained all areas of the building, including offices, restrooms, and public spaces with attention to detail
- Followed established procedures for proper disposal of trash and recyclables.
STOCKER
Walmart
Oklahoma City, US
12.2022 - 03.2023
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors
- Removed all debris and packaging from boxes and separated for recycling or disposal
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
- Blocked and faced products on displays and shelves in accordance with company policy
- Took on customer service duties as needed, contributing with teams of up to 10 to achieve top ratings in satisfaction surveys.
MAINTENANCE WORKER
SPPlus Innovation
Oklahoma City, Oklahoma
07.2021 - 08.2022
- Maintained clear and safe workspace areas to meet OSHA standards
- Identified problems during daily work inspections and addressed concerns
- Notified management about necessary repairs or professional service needs for building operating systems
- Repaired minor carpentry, electrical and plumbing issues to return equipment to functionality
- Removed snow from sidewalks, driveways and parking areas
- Operated hand tools and power tools to make minor maintenance repairs and maintain grounds and walks
- Cleaned vents and replaced filters to verify proper air flow
- Read work orders or received instructions from supervisors or homeowners to determine work requirements
- Worked well independently.
Stocker
Walmart
Oklahoma City, OK
11.2019 - 06.2021
- Received and processed incoming shipments of merchandise.
- Stocked shelves with newly arrived products.
- Arranged merchandise in an attractive manner to promote sales.
- Organized storage areas for efficient use of space.
- Monitored expiration dates of perishable items to ensure freshness.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
SHIFT LEADER
Subway
Oklahoma City, US
07.2019 - 11.2019
- Trained new employees and delegated daily tasks and responsibilities
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Enforced company policies and regulations with employees.
SANDWICH ARTIST
Subway
Oklahoma City, US
04.2017 - 07.2019
- Assisted customers in choosing menu items by providing food complementing information
- Shared information with customers about menu items, preparation methods and ingredients
- Executed sandwich artistry duties with very low occurrence of errors
- Assisted guests, including offering personable greetings and taking orders
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products
- Delivered exceptional service as illustrated through multiple positive Yelp reviews
- Trained team members to prepare sandwiches and other items according to instructions
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas
- Kept kitchen, counter and dining areas cleaned and sanitized.
DEPARTMENT MANAGER
Cash Saver
Oklahoma City, US
07.2016 - 04.2017
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction
- Set, enforced and optimized internal policies to maintain responsiveness to demands
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends
- Achieved financial objectives by preparing annual budgets, scheduling expenditures, analyzing variances and initiating corrective actions
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance
- Arranged sales incentives with store management and vendor representatives to reward deserving team members for exceeding expectations
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
ASSISTANT MANAGER
Dollar Tree
Oklahoma City, US
02.2015 - 06.2016
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Planned team-building exercises to increase employee performance and job satisfaction
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
DEPARTMENT MANAGER
Homeland
Oklahoma City, US
11.2014 - 05.2015
- Set, enforced and optimized internal policies to maintain responsiveness to demands
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends
- Achieved financial objectives by preparing annual budgets, scheduling expenditures, analyzing variances and initiating corrective actions
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness
- Approved regular payroll submissions for employees
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Education
GENERAL DIPLOMA -
Riverhead High School
05.1992
Skills
- Safety Standards Expert
- Organizational Skills Expert
- General Maintenance Expert
- Customer Service
- Customer Needs Assessments
- Safe Work Methods
- Guest Satisfaction
Personal Information
Title: Maintenance Worker
References
References available upon request
Timeline
JANITOR
ABM Industries
03.2023 - 08.2023
STOCKER
Walmart
12.2022 - 03.2023
MAINTENANCE WORKER
SPPlus Innovation
07.2021 - 08.2022
Stocker
Walmart
11.2019 - 06.2021
SHIFT LEADER
Subway
07.2019 - 11.2019
SANDWICH ARTIST
Subway
04.2017 - 07.2019
DEPARTMENT MANAGER
Cash Saver
07.2016 - 04.2017
ASSISTANT MANAGER
Dollar Tree
02.2015 - 06.2016
DEPARTMENT MANAGER
Homeland
11.2014 - 05.2015
GENERAL DIPLOMA -
Riverhead High School
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