Michael Mangine

• Assisted in activities for the residents in the Nursing Home
• Smoking aide and patient support
• Word, Excel, Power Point.

I was a professional Taxpayer Representative 3 in the Payment Plan Unit.

• Provided exceptional customer service by addressing taxpayer concerns with empathy and professionalism, resulting in positive feedback from clients.
• Enhanced taxpayer satisfaction by providing timely and accurate information on tax-related inquiries.
• Collaborated with team members to identify areas of improvement in client services, implementing new strategies for optimal results.
• Educated taxpayers about available deductions and credits, minimizing their tax liabilities while maintaining compliance.
• Maintained strict confidentiality when dealing with sensitive taxpayer information, adhering to both legal requirements and NJ State policies regarding privacy protection.

I assisted a staff of Tax Auditors and handled administrative functions with their cases.

• Provided technical guidance and support to team members.
• Streamlined technical processes for improved productivity through meticulous documentation and organization of procedures.

I worked with Office programs such as Word, Excel, & Power Point.

Customer Service and Phone Skills, Copier, Printer & Fax as well.