Michael Manning
Azle,TX
Summary
Personable and dedicated Customer Service Representative with extensive experience in trucking industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
Work History
Assistant Manager
Travel centers of America
Weatherford, TX
07.2016 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Supervised daily operations including scheduling shifts, assigning duties.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Greeted customers, listened to their vehicle concerns, and wrote up service orders.
- Reviewed work orders with technicians, ensured accuracy of labor times and parts costs.
- Provided cost estimates for additional repairs and services requested by customers.
- Communicated repair information to customers in a professional manner.
- Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Maintained customer database with current contact information and vehicle records.
- Processed payments for completed services using cash register or point-of-sale systems.
- Monitored inventory levels of shop supplies and ordered new materials when needed.
- Verified that all required safety checks had been performed on vehicles before release to customers.
- Advised customers on preventative maintenance schedules for their vehicles based on manufacturer recommendations.
- Created detailed invoices for each job completed which included labor charges, parts costs, taxes, fees.
- Followed up with customers after the completion of service to ensure satisfaction with the results.
- Assisted technicians in locating parts from vendors when needed for specific jobs.
- Tracked warranty claims related to customer repairs and submitted necessary documentation to manufacturers.
- Conducted regular reviews of employee performance evaluations against established standards.
Service Manager
Walmart
Azle, TX
11.2005 - 07.2016
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Resolved customer complaints in a timely manner.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Adhered to customer service standards to foster satisfaction and retention.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Created employee work schedules to keep shifts properly staffed.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Pitched in to complete various duties during peak periods or employee absences.
- Created written estimates and obtained customer consent to proceed.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Granbury High School
Granbury, TX05-1996
Skills
- Task Delegation
- Employee Performance Evaluations
- Operations Management
- Product and service knowledge
- Preventive Maintenance
- Inspection procedures
- Parts Replacement
- ASE in Brakes, PMI and Parts Heavy duty
Timeline
Assistant Manager
Travel centers of America
07.2016 - Current
Service Manager
Walmart
11.2005 - 07.2016
High School Diploma -
Granbury High School