Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Key Qualifications
Generic

Michael Manning

Olathe,KS

Summary

Engaging and detail-oriented manager with a “Big Picture” mindset, exceptional time management skills, and the capacity to energize a team of professionals by creating a dynamic and innovative team culture.

Overview

11
11
years of professional experience
1
1
Certificate

Work History

Arbitration Specialist

Openlane.com
03.2023 - 12.2024
  • As a Openlane.com Arbitration Specialist we are the last line of defense to retain our customers in difficult situations, with contractual obligations from sellers and buyer on our car auction platform. We have the responsibility of upholding the arbitration coverage policy and at the same time handle buyers with respect in being sympathetic with their situations as well as educating them on coverage policies for future purchases on our platform.
  • Field an average of 12 claims per day, with an average of 9 resolutions
  • Have a customer rating survey of 4.5 out of 5 including all denied claims.
  • Have kept company spend for resolutions as a priority and at the same time holding on to our customer base a growth opportunities.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.

Kansas City Sales Manager

Fluid Truck
04.2022 - 09.2022
  • As a Fluid Truck sales manager, you wear many hats sales, territory development, management of fleet an operation. This can bring many challenges, but my specialty is to adjust, overcome and adapt to do the right thing to win the outcome.
  • Prospecting head on a swivel everyday looking for opportunities to build partnerships.
  • Have always been a quick learn and self - starter building a territory.
  • Have 8 Amazon DSP’s currently renting with 3 of those that have replacing their current fleet with Fluid Truck
  • Handled customer relations issues, enabling quick resolutions
  • Increased sales revenue by developing and implementing effective sales strategies.

Insurance Sales

Select Quote Licensed Insurance Agent
08.2021 - 11.2021
  • As and AEP Sales agent we were responsible for providing consumers with a variety of Medicare products mainly ancillary products such as dental, vision, hearing and Aflac. Offering an unbiased comparison to over 25 carriers to ensure we meet the needs of the customer.
  • Licensed Life and Health Sales agent in 20 states.
  • Pride myself in giving the best customer service, advice to ensure that I’m providing my customers with the best products and patience to ensure I’m meeting the customers needs and putting them in a better situation going forward.
  • Strong closing skills in overcoming objections through patience, persistence and ensuring that I have the customers needs addressed.

Account Executive

Genco Manufacturing
03.2021 - 06.2021
  • Established a strong foundation of new opportunities in the Kansas City area providing opportunities for Genco through generating leads and introducing Genco as a quality source for metal fabrication and custom truck bed options
  • Generated numerous opportunities in introducing several uncovered opportunities with Broderson Cranes, Webco Inc., Rimpull Inc. and many others.
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.

Territory Manager

Engineered Products and Services
07.2019 - 07.2020
  • Established strong foundation for success by managing a two-state territory. Demonstrated insightful leadership and enhanced clarity of mission by traveling extensively to provide service and advice to customers on a variety of products including Kawasaki, Earnest and Spencer and Lincoln Industries; focused on resolving masking needs within plants.
  • Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
  • Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.

District Manager

Therm-All Inc.
06.2014 - 07.2020
  • Demonstrated strong leadership and foresight through quality management of a four-state territory.
  • Produced over 200% increase in sales over four years.
  • Developing a new training program for Therm-All new hires in partnership with a team of training professionals.
  • Created energy and stability by maintaining 95% client retention rate; suggested effective strategic plans based on insulation needs and pricing challenges.
  • Supervised various locations, enforcing high-quality standards of operation.

Education

Bachelor of Science -

Kansas State University
Manhattan, KS

Skills

  • Client engagement
  • Expert problem solving
  • Analytical thinking
  • Documentation management

Accomplishments

  • Supervised team of 10-15 staff members.
  • Collaborated with team of 5 in the development of the Dollar General Account.
  • Documented and resolved pricing issue with A accounts which led to 15% Increase in revenue.

Certification

  • Star Building School Certification
  • Metal Building Code Compliance Certification
  • NMLS State Licenses held in Kansas, Missouri, California, Arizona, South Carolina, Texas and Colorado
  • Life and Health Insurance License Kansas, Missouri

Key Qualifications

  • Visionary professional with the ability to analyze operational needs, identify lucrative growth opportunities, define strategies for capturing new clientele, and attain solid foundation in competitive areas.
  • Collaborative team-player with high emotional intelligence and a proven ability to excel while communicating with individuals from a diverse set of cultural backgrounds.
  • Exceptional communicator and change agent with a sharp power of observation, able to provide regular operational performance feedback to ensure cross-functional alignment.
  • Authentic and relatable individual with the capacity to develop targeted lists, call strategies, and messaging to drive opportunities for new business in close partnership with sales management and inside sales.
  • Organized professional with a proactive mindset and a strong work ethic, known to follow through on commitments and responsibilities with an appropriate sense of urgency.
  • Highly effective strategist with the capacity to use creativity to determine the best course of action for the organization through use of skills that transfer across multiple industries and positions.
  • Looking forward to offering my experience in management in sales, operations and building a team as well as a company.

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