Michael Manzanares
Montgomery,,AL
Summary
Proven leader with a track record of fostering organizational growth and operational efficiency at Bonefish Grill. Expert in strategic planning and financial reporting, adept at driving revenue growth and reducing costs. Skilled in building cohesive teams through effective recruiting and mentoring. Achieved significant market expansion and profitability, enhancing stakeholder value.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Managing Partner
Bonefish Grill
01.2021 - Current
- Negotiated high-value contracts with clients, securing profitable partnerships for the company.
- Established and implemented business procedures and process improvements.
- Mentored junior staff members, resulting in a more cohesive team and increased overall performance.
- Spearheaded successful client engagements resulting in repeat business and positive referrals from satisfied clients.
- Oversaw financial management of the firm, including budgeting, forecasting, and analysis, ensuring fiscal responsibility and profitability.
- Optimized resource allocation, reducing operational costs while maintaining service quality standards.
- Led recruitment efforts to attract top talent, contributing to a highly skilled workforce capable of meeting client demands effectively.
- Collaborated with cross-functional teams to drive organizational improvements and meet strategic objectives.
- Established clear communication channels within the organization, fostering collaboration among team members towards shared goals.
- Developed comprehensive business plans that led to significant revenue growth and expansion opportunities.
- Evaluated market trends to identify new business opportunities and develop targeted growth strategies accordingly.
- Conducted regular performance reviews for staff members to ensure alignment with company goals and foster professional development.
- Championed change management initiatives that enhanced operational efficiency without compromising on service quality or employee satisfaction.
- Analyzed and presented financial standings and cost effectiveness to other partners and investors.
- Built strong networks with key stakeholders both internally and externally to support business growth objectives.
Multi-Unit Manager
Waffle House
01.2017 - 01.2022
- Developed strong teams within each unit through effective recruitment, coaching, and mentoring efforts.
- Reduced employee turnover rates by fostering a positive work environment that encouraged professional growth and development.
- Optimized scheduling practices for better coverage during peak hours, enhancing both staff productivity and customer satisfaction rates.
- Enhanced employee satisfaction through the development of comprehensive training programs and performance evaluations.
- Increased overall efficiency by streamlining operations and implementing standardized processes across multiple units.
- Negotiated contracts with vendors to secure best pricing options for goods and services required at each location.
- Managed financial aspects of multiple units, ensuring optimal cost control and revenue generation strategies were in place.
- Established key performance indicators for each location, tracking progress towards organizational objectives regularly.
- Fostered collaborative relationships with key stakeholders in the community, creating a positive brand image for all locations.
- Launched new products and services successfully across all units, leading to increased market share in competitive industry sectors.
- Improved customer experience across all locations by conducting regular audits, analyzing feedback, and addressing areas for improvement.
- Boosted sales performance by identifying growth opportunities and implementing targeted marketing strategies.
- Ensured safety protocols were consistently enforced to protect both employees and customers, minimizing accidents or incidents.
- Led multi-unit teams through periods of change while maintaining high levels of productivity and morale.
- Evaluated operational procedures regularly to identify inefficiencies or redundancies requiring immediate attention.
- Implemented effective inventory management systems to minimize waste while ensuring adequate stock levels were maintained at all times.
- Collaborated with cross-functional teams to drive continuous improvement initiatives throughout all locations.
- Spearheaded regional expansion efforts, opening new locations on time and within budgetary constraints.
- Created a culture of accountability across all units by setting clear expectations for team members at every level within the organization.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Launched quality assurance practices for each phase of development
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Police Officer
San Francisco Police
03.2007 - 12.2015
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
Education
Master Of Criminal Justice - Administration Of Criminal Justice
University of Phoenix
Tempe, AZ03.2014
Skills
- Revenue Growth
- Strategic Planning
- Operations Management
- Financial reporting understanding
- Cost Reduction
- KPI Tracking
- Business Development
- Industry Networking
- Forecasting
- Organizational Development
- Payroll understanding
- Recruiting
- Food safety expertise
- Interviewing expertise
- Auditing expert
- Marketing knowledge
- Budgeting expert
- Foodservice Management Professional
- Human Resources Management
Certification
ServeSafe
Timeline
Managing Partner
Bonefish Grill
01.2021 - Current
Multi-Unit Manager
Waffle House
01.2017 - 01.2022
Police Officer
San Francisco Police
03.2007 - 12.2015
Master Of Criminal Justice - Administration Of Criminal Justice
University of Phoenix