Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Manzo

Birmingham,AL

Summary

Seasoned Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success.

Overview

16
16
years of professional experience

Work History

Sales Representative

USAA Insurance
07.2021 - Current
  • Generated quotes and proposals for clients to match individual needs.
  • Provided comprehensive product knowledge and guidance to help clients on product selection.
  • Upsold additional products and services after identifying customer needs and requirements.
  • Educated clients on insurance policies and procedures.
  • Collected premiums on or before effective date of coverage.

Multi Product Agent

Progressive Insurance
04.2018 - 07.2021
  • Provided comprehensive product knowledge and guidance to help clients with product selection.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Calculated premiums and established payment methods for sales.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Utilized CRM software to manage client relationships.

Corrections Officer II

Arizona Dept. Of Corrections
01.2012 - 04.2018
  • Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
  • Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
  • Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
  • Drove passenger vehicles and trucks to transport inmates to other institutions, courtrooms, hospitals and work sites.
  • Monitored radio transmissions between staff to respond immediately to directions and emergencies.

Business Office Coordinator

D.T Investments
02.2007 - 01.2012
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Managed 15-employee business office, supervising workers and enhancing productivity and efficiency.
  • Analyzed financial data to identify trends and develop forecasts for future financial performance.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Cultivated client and vendor loyalty by proactively reaching out with follow-ups and status updates

Education

Bachelor of Science - Business Management

University of South Florida
Tampa, FL

Skills

  • Sales Expertise
  • Staff Training
  • Quotas and Goals
  • Product and Service Knowledge
  • Customer Retention Abilities
  • Problem-Solving Strengths
  • Excellent People Skills

Timeline

Sales Representative

USAA Insurance
07.2021 - Current

Multi Product Agent

Progressive Insurance
04.2018 - 07.2021

Corrections Officer II

Arizona Dept. Of Corrections
01.2012 - 04.2018

Business Office Coordinator

D.T Investments
02.2007 - 01.2012

Bachelor of Science - Business Management

University of South Florida

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