Michael Marca
Chicago,IL
Summary
Proven security and operations professional with a track record of enhancing safety and productivity across roles at Titan Security and GoPuff. Leveraged CCTV surveillance and superior customer service skills to improve facility security and team efficiency. Demonstrated reliability and adaptability, contributing to significant operational improvements and customer satisfaction. Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Security Officer
Titan Security
08.2023 - 08.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reported suspicious activities and persons to law enforcement.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Done events and was overseeing 40-100 guests
Warehouse Operations Associate
GoPuff
02.2023 - 08.2023
- Contributed to increased productivity through effective collaboration with team members and supervisors on daily tasks.
- Participated actively in weekly team meetings, sharing ideas and suggestions for continuous improvement opportunities.
- Collaborated closely with other departments such as purchasing, production and sales teams in order to resolve any potential issues related to stocking or availability.
- Streamlined warehouse processes by implementing efficient inventory management systems.
- Trained new hires on warehouse procedures, promoting a consistent approach to operations across the team.
- Increased workplace safety by enforcing proper handling techniques and maintaining a clean, organized environment.
- Reduced shipping errors by meticulously cross-checking invoices with actual shipments.
- Assisted in annual physical inventories that ensured accurate count data was reported to management.
- Consistently lifted materials weighing as much as 50-75 pounds.
Fulfillment Associate
Target
12.2021 - 02.2023
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
- Collaborated with team members to optimize workflows and improve overall operational performance.
- Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
- Played a key role in successful cycle counts, contributing to accurate inventory management across the fulfillment center.
- Picked and packed order items.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Safely and securely loaded items to prevent damage during transport.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Warehouse Operations Associate
Go Puff
02.2021 - 11.2021
- Contributed to increased productivity through effective collaboration with team members and supervisors on daily tasks.
- Participated actively in weekly team meetings, sharing ideas and suggestions for continuous improvement opportunities.
- Collaborated closely with other departments such as purchasing, production and sales teams in order to resolve any potential issues related to stocking or availability.
Clerk/Grocery Department
Jewel Osco
07.2017 - 03.2020
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
Education
High School Diploma -
Cics Northtown Academy
3900 W Peterson Ave 05.2019
Skills
- Incident Reporting
- Security Guard License
- Detail Oriented
- Superior customer service
- Emergency Response
- Complex Problem-Solving
- Relationship building and management
- Threat Assessment
- Security Equipment Operation
- Work ethic
- Reliability
- Verbal and written communication
- ID Verification
- Emergency awareness
- Customer Service
- Team Player
- Honest and Dependable
- Reliable and Responsible
- Active Listening
- Adaptable and Flexible
- Attentive and Observant
Languages
Spanish
Professional Working
Timeline
Security Officer
Titan Security
08.2023 - 08.2024
Warehouse Operations Associate
GoPuff
02.2023 - 08.2023
Fulfillment Associate
Target
12.2021 - 02.2023
Warehouse Operations Associate
Go Puff
02.2021 - 11.2021
Clerk/Grocery Department
Jewel Osco
07.2017 - 03.2020
High School Diploma -
Cics Northtown Academy