MICHAEL MARCUM
Nicholasville,KY
Summary
To secure a challenging position in a dynamic and progressive organization where I can apply my skills, knowledge, and passion to contribute to the company's success. Seeking opportunities for professional growth and development, while utilizing my strong work ethic, adaptability, and collaborative mindset to make a meaningful impact. Dedicated to continuous learning and exceeding expectations to achieve both personal and organizational goals.
Overview
8
8
years of professional experience
Work History
Pizza General Manager
Donatos Pizzeria
10.2018 - 06.2023
- My responsibilities included overseeing the overall operations of the pizza establishment, ensuring efficient and smooth functioning
- Leadership and Team Management: I effectively led and motivated a team of employees, hired, trained, and supervised staff, ensuring optimal performance and adherence to company policies.
- Customer Service: I resolved customer inquiries and concerns promptly and ensured high satisfaction levels.
- Operations Management: I maintained inventory levels, monitored food quality, and optimized production processes to ensure efficient and timely service. I implemented and enforced health and safety standards to guarantee a safe working environment.
- Financial Management: I managed budgets, analyzed financial reports, and implemented cost-control measures to achieve profitability targets
- Strategic Planning; I monitored sales performance, implemented marketing strategies, to drive business growth. I developed and executed business plans, established targets.
- Quality Assurance: I ensured that the pizza establishment consistently delivered high-quality products and services by implementing quality control measures. I conducted regular inspections to maintain compliance with food safety regulations.
Store Associate
Ups Store
01.2015 - 10.2018
- As an employee at a UPS Store, my duties included performing various tasks to ensure efficient store operations and provide exceptional customer service
- Customer Assistance: Assisted customers in a friendly and professional manner, addressing their shipping, packaging, and printing needs Provided guidance on selecting appropriate shipping methods, packaging materials, and printing options based on their requirements
- Shipping and Receiving: Processed incoming and outgoing shipments, ensuring accuracy in labeling, documentation, and tracking Utilized UPS shipping software to generate shipping labels, calculate shipping costs, and schedule pickups Handled logistics and coordinated with courier services for timely deliveries
- Packaging and Handling: Expertly packaged items to ensure safe transportation, selecting appropriate packaging materials and techniques Ensured compliance with shipping regulations and guidelines, particularly for fragile or sensitive items
- Printing Services: Utilized printing equipment and software to fulfill customer requests for documents, flyers, posters, and other print materials Provided guidance on printing options, paper selection, and finishing services to meet customer expectations
- Cash Handling and Point of Sale (POS): Conducted cash transactions, processed payments, and maintained accurate records of sales Operated the POS system to complete transactions and generate receipts Reconciled cash registers and prepared daily financial reports
- Inventory Management: Monitored inventory levels, restocked supplies, and ordered necessary materials to ensure smooth store operations Conducted periodic inventory audits to maintain stock accuracy and minimize shortages
- Customer Service Issue Resolution: Resolved customer inquiries, concerns, and complaints in a timely and satisfactory manner Demonstrated active listening skills, empathy, and problem-solving abilities to ensure customer satisfaction
- Store Maintenance and Organization: Maintained a clean and organized store environment, including workstations, display areas, and inventory storage Performed routine equipment maintenance and troubleshooting to ensure proper functioning
- Compliance and Safety: Adhered to UPS Store policies, procedures, and security measures Followed shipping regulations, privacy guidelines, and health and safety protocols to maintain a safe and secure workplace
Education
High School Diploma -
Bryan Station High School
Lexington05.2009
No Degree -
Bluegrass Community And Technical College
Lexington, KYSkills
- Total Quality Management
- Cost Management
- Financial Forecasting
- Microsoft Windows
- Staff Development
- Adobe Systems Adobe Acrobat
- Leadership
Timeline
Pizza General Manager
Donatos Pizzeria
10.2018 - 06.2023
Store Associate
Ups Store
01.2015 - 10.2018
High School Diploma -
Bryan Station High School
No Degree -
Bluegrass Community And Technical College