Michael Margossian
Rochester Hills
Summary
Analytical and detail-oriented Data Analyst at FANUC America Corporation with experience in SQL, data reporting, automation, and technical troubleshooting. Aspiring cybersecurity professional with a background in digital forensics and hands-on knowledge of security principles, risk management, and incident response. Eager to leverage analytical and technical skills in a cybersecurity-focused role.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Data Analyst
FANUC America
10.2022 - Current
- Utilized SQL, Excel, and ERP systems to analyze operational data and enhance inventory accuracy.
- Analyzed inventory orders and operational data to support reporting and forecasting initiatives.
- Extracted, validated, and analyzed business data using SQL queries, Oracle EBS, and Microsoft Excel.
- Generated reports and forecasting models to aid purchasing, inventory planning, and customer service.
- Assisted with inventory reconciliation and stock analysis while resolving data discrepancies.
- Developed and maintained Excel dashboards, formulas, pivot tables, and automation tools to improve reporting efficiency.
- Collaborated with cross-functional teams to enhance data accuracy and streamline workflows.
- Monitored inventory trends and operational metrics to inform forecasting and process improvements.
- Presented findings and recommendations to senior management, influencing strategic initiatives.
Customer Service Representative
FANUC America
04.2022 - 10.2024
- Support industrial robotics customers through software licensing, order processing, technical coordination, and customer account support.
- Collaborate across departments to resolve issues, improve workflows, and ensure accurate processing of robotics software registrations and service-related requests.
- Support customers with robotics software licensing, registration troubleshooting, and license management for products including Roboguide and related simulation software.
- Coordinate with internal departments to resolve order, registration, and technical support issues while maintaining high levels of customer satisfaction.
- Utilize Oracle E-Business Suite (EBS), Microsoft Excel, and Outlook to manage customer accounts, track requests, and process transactions efficiently.
- Train and support team members on software registration procedures, troubleshooting methods, and customer support processes.
- Manage high-volume customer communications while maintaining accuracy, professionalism, and response-time expectations.
Information Systems Technician
United States Coast Gaurd
07.2014 - 05.2024
- Supported telecommunications and network operations in a high-responsibility environment, managing network infrastructure, user access, and technical equipment maintenance.
- Worked with Cisco networking hardware, Windows Server environments, Active Directory, LAN/WAN infrastructure, TCP/IP networking, fiber optics, and satellite communications while supporting over 150 users.
- Installed, configured, and maintained 100+ desktops, servers, and telecommunications devices.
- Assisted with Cisco router, switch, and LAN device deployments and cabling installations. Managed Active Directory access and network security controls for 150+ users.
- Organized network layouts and infrastructure configurations for operational environments.
- Led an 8-member helicopter tie-down crew with zero safety incidents over three years.
Lead Deck Crewmember
United States Coast Gaurd
11.2010 - 07.2014
- Supported shipboard operations, maintenance, and safety procedures in a fast-paced operational environment while coordinating personnel and mission-critical deck activities.
- Maintained equipment readiness, supervised operational teams, and upheld safety standards during both deployment and port operations.
- Led an 8-member helicopter tie-down crew with zero personnel or equipment mishaps over a three-year period.
Education
Master of Science - Cybersecurity And Information Assurance
Western Governors University
Salt Lake City, UT06-2027
Bachelor of Science - Digital Forensics
Davenport University
Grand Rapids, MI05-2021
Skills
- Phishing awareness
- Network security
- Digital forensics
- Scripting languages
- Social engineering
- Operating system security
- Patch management
- Information assurance
- Security training
Certification
- CompTIA Cybersecurity Analyst (CySA+), CompTIA, May 2026
- Certified in Cybersecurity - ISC2, Jan 2026
Timeline
Data Analyst
FANUC America
10.2022 - Current
Customer Service Representative
FANUC America
04.2022 - 10.2024
Information Systems Technician
United States Coast Gaurd
07.2014 - 05.2024
Lead Deck Crewmember
United States Coast Gaurd
11.2010 - 07.2014
Master of Science - Cybersecurity And Information Assurance
Western Governors University
Bachelor of Science - Digital Forensics
Davenport University