Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael Marian

Minneapolis,MN

Summary

I've spent the past 13 years learning the AV industry's service side, and have found both success and satisfaction in cross-team workflow optimization and operational efficiencies. With a proven track record in leading teams through effective direction and visibility, I take pride in ensuring collaboration and inclusivity. Dedicated to constant learning, I come to the office highly motivated and egaer to help make working a better experience for everyone. Both a music nerd and lover of the outdoors with a good book in tow.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Service Contracts Manager

FORTÉ
Eden Prairie, Minnesota
06.2022 - Current
  • Led a team of five service contract administrators to execute comprehensive contract reviews and renewals across 38 branches.
  • Assisted branch operations leaders in analyzing service financials, including COGS, deferred revenue, P&L, and custom accounts receivable functions.
  • Help project managers with service transition and service processing to move from substantial completion to handoff.
  • Conducted regular sessions with buyers and manufacturers to remain informed on service offerings and procurement dependencies.
  • Collaborated with sales representatives and engineers to design enterprise service offerings for a diverse set of customers; including speaking at our national sales meetings and tech academy.
  • Partnered with IT and applications teams to storyboard service workflows and enhance overall user experience.

Service Contract Administrator

FORTÉ
Eden Prairie, Minnesota
03.2013 - 06.2022
  • Developed a service contract renewal process, enhancing operational efficiency for the company.
  • Increased service business renewal rate from 40% to over 60%.
  • Collaborated with Service Contract Administrator in centralized help desk to manage UC manufacture sub coverage renewals.
  • Expanded service portfolios to improve overall service offerings.

Education

Psychology

University of North Dakota
Grand Forks, ND
05-2012

Skills

  • Service level agreements
  • Contract negotiation
  • Risk management
  • Customer relationship management
  • Financial analysis
  • Project management
  • Team leadership
  • Process improvement

Certification

  • Certified Technology Specialist (CTS) certified
  • Information Technology Infrastructure Library (ITIL) certified

Timeline

Service Contracts Manager

FORTÉ
06.2022 - Current

Service Contract Administrator

FORTÉ
03.2013 - 06.2022

Psychology

University of North Dakota

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