Michael Mariani
Feeding Hills,MA
Summary
Accomplished Paramedic and EMT-Basic Field Training Officer at American Medical Response, AMR, with a proven track record in emergency management and critical decision-making. Elevated patient outcomes and satisfaction through innovative treatment planning and compassionate emotional support. Strong sense of teamwork and supporting others. Interested in furthering career and self development as a leader and provider.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Paramedic
American Medical Response, AMR
Springfield, MA
10.2023 - Current
- Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
- Delivered compassionate care to patients with a variety of medical emergencies, including cardiac arrests, traumas, strokes, and respiratory distress.
- Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions.
- Documented patient care accurately using electronic medical records software according to regulatory guidelines for billing purposes and continuous quality improvement initiatives.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Adapted treatment plans quickly and effectively based on changing patient conditions and reactions.
- Stayed in constant communication with patients to continuously maintain care and comfort during transportation.
- Delegated life-saving tasks to provide comprehensive treatment to triaged patients in emergency situations.
- Participated in ongoing professional development opportunities such as conferences or workshops to stay current on best practices in pre-hospital emergency medicine.
- Enhanced team efficiency through clear communication and collaboration during high-pressure emergency situations.
EMT-Basic Field Training Officer
American Medical Response, AMR
Springfield, MA
04.2014 - 10.2023
- Reduced response times by maintaining a well-organized ambulance stocked with necessary supplies for various emergency scenarios.
- Increased patient satisfaction by demonstrating empathy, active listening, and clear communication during medical emergencies.
- Trained EMTs in basic life support skills, oxygen therapy, and wound care.
- Demonstrated commitment to ethical conduct by consistently upholding the values and professional standards outlined in the National Association of Emergency Medical Technicians Code of Ethics.
- Assisted paramedics with advanced life support interventions when necessary, acting as an integral part of the emergency response team.
- Contributed to a positive work environment within EMS team by fostering good relationships with colleagues and demonstrating dedication to continuous improvement in patient care practices.
- Managed stressful situations calmly under pressure while maintaining composure to provide the best care possible for patients experiencing traumatic events.
- Educated community members on basic first aid techniques through participation in outreach programs aimed at promoting public health awareness regarding emergency preparedness measures.
Assistant Manager
Accesso Technology Group
Agawam, MA
08.2010 - 11.2014
- Began as a frontline employee and was quickly promoted to team lead being tasked with employee mentorship and training.
- Then promoted to assistant manager where I was in charge of my own business location.
- Sent Texas for business management conference and management training.
- Sent to Six Flags America to train new management and facilitate season opening with implementation of new technologies.
- Work closely with regional and national management/executive staff.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Mentored team members to enhance professional development and accountability in workplace.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Worked with a remote team to operate and repair equipment.
Education
Business Management
Holyoke Community College
Holyoke, MAParamedic
NCTI
Springfield, MA07.2023
EMT-B
NCTI
Springfield, MA12.2013
High School Diploma -
Agawam High School
Agawam, MA06.2011
Skills
- Documentation And Reporting
- Critical decision-making skills
- Direct Patient Care
- Emergency Management
- Treatment Planning
- Attention to Detail
- Emotional Support
Certification
- Paramedic Plus
- Certified ACLS
- Certified PALS
- PHTLS - Prehospital Trauma Life Support
Timeline
Paramedic
American Medical Response, AMR
10.2023 - Current
EMT-Basic Field Training Officer
American Medical Response, AMR
04.2014 - 10.2023
Assistant Manager
Accesso Technology Group
08.2010 - 11.2014
Business Management
Holyoke Community College
Paramedic
NCTI
EMT-B
NCTI
High School Diploma -
Agawam High School