Summary
Overview
Work History
Education
Skills
Timeline
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MICHAEL MARINE

CHINO,CA

Summary

Hardworking and enthusiastic Customer Service trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success. Highly proactive manager with 10 years of experience in team leadership in retail and restaurant industry. Background includes sales, management and customer service in fast-paced settings.

Overview

14
14
years of professional experience

Work History

Prep Cook/Kitchen Manager

New York Pizzeria
10.2021 - Current
  • Created new recipes and updated existing ones to reflect changing trends and customer preferences.
  • Measured, weighed, and mixed appropriate ingredients according to recipe directions.
  • Monitored food quality and presentation to maintain high standards.
  • Coordinated checklists to keep kitchen clean, stocked and sanitary.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Controlled food cost and waste by selecting and using correct ingredients and amounts.

Prep Cook

Gus's New York Pizza
05.2015 - 10.2021
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
  • Measured and mixed ingredients according to precise recipes for best results.
  • Provided support during peak business hours, ensuring smooth service flow while maintaining high-quality output.
  • Trained and supervised cooking staff to expertly meet daily needs.
  • Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
  • Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
  • Addressed and resolved customer complaints to increase trust and satisfaction.
  • Trained and assisted new kitchen staff members.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.

General Manager

Jimmy John's Gourmet Sandwiches
04.2010 - 05.2015
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Managed budget implementations, employee evaluations, and contract details.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Education

High School Diploma -

Ruben S Ayala
Chino Hills, CA
06.1998

Skills

  • Currency counting
  • Complaint Handling
  • Understanding Customer Needs
  • Staff education and training
  • Money handling abilities
  • Order Processing
  • Sales and Upselling
  • Retail store support
  • POS Systems and Ordering Platforms
  • Managing Deliveries
  • Team Leadership
  • Kitchen staff coordination

Timeline

Prep Cook/Kitchen Manager

New York Pizzeria
10.2021 - Current

Prep Cook

Gus's New York Pizza
05.2015 - 10.2021

General Manager

Jimmy John's Gourmet Sandwiches
04.2010 - 05.2015

High School Diploma -

Ruben S Ayala

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MICHAEL MARINE