Michael Markgraf
Lodi,WI
Summary
Professional Geologist and Technical Manager with a proven track record of industry, government, and private project completion enhancing customer satisfaction through effective communication and field and laboratory quality control and assurance techniques. Skilled project management, I excel in fostering relationships and driving operational improvements, ensuring timely project completion and high-quality outcomes through hands on and team collaboration and management.
Overview
2026
2026
years of professional experience
Work History
Geological and Engineering Technician
Nummelin Testing Services, Inc
- Operated testing equipment to ensure compliance with industry standards.
- Conducted routine maintenance on instruments to uphold performance accuracy.
- Collaborated with engineers to troubleshoot and resolve technical issues effectively.
- Documented test results and maintained detailed records for project tracking.
Quality Assurance and Testing Services Manager
GeoTest, Inc.
Madison And West Allis, WI
08.2018 - 12.2025
- Assisted in daily operations to enhance customer service efficiency
- Supported team in resolving customer inquiries and complaints
- Learned and utilized company software for scheduling and reporting
- Participated in training sessions to improve product knowledge
- Collaborated with colleagues to streamline service processes
- Provided feedback on operational improvements to management
- Adapted quickly to changing priorities and tasks within the team
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
- Improved operational efficiency by redesigning service area layout for better workflow and customer experience.
- Fostered culture of continuous improvement, encouraging staff to suggest and implement process enhancements.
- Enhanced team morale and reduced staff turnover by establishing recognition program that highlighted outstanding employee contributions.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Launched quality assurance practices for each phase of development
- Developed detailed plans based on broad guidance and direction.
- Streamlined and monitored quality programs to alleviate overdue compliance activities. As the Quality Services Manager I oversaw all aspects of an ISO 17025 and WisDOT accredited firm focused on field and laboratory services for Geotechnical and Construction materials sampling and testing.
Wisconsin Operations Manager
Professional Testing Service, LLC
Janesville, WI
02.2015 - 08.2018
Geological Services Manager
Schmitt Technical Services, Inc.
Cross Plains, WI
10.2010 - 10.2012
- Led service team to enhance customer satisfaction through effective communication and problem resolution.
- Implemented process improvements that streamlined service operations and reduced response times.
- Trained new employees on service protocols, ensuring adherence to company standards and procedures.
- Developed and maintained relationships with key clients, fostering loyalty and repeat business opportunities.
- Conducted targeted research and later managed field sampling and laboratory testing including technical reporting and directing clients toward profitable non-metalic mineral deposits for use in the mining and petroleum industries.
- Non-Metallic Mineral reserve estimates and verifications.
- Preparation and submittal of reclamation permits for the non-metalic mineral mining industry.
- Mining and construction site monitoring well installation and sampling field operations project management.
- Integration of gis and autocad civil 3D materials into permit and report submittal.
- Meeting and negotiating with property owners over mining site property acquisitions or royalty contracts if sales were not feasible.
- Concrete failure evaluation determinations through field observations and petrographic analyses including preparations of field samples and reporting.
Education
Bachelor of Science - Geology And Geophysics
University of Wisconsin, Madison
Madison, WI12-2005
Bachelor of Science - General Studies
Madison Area Technical College
Madison, WI08-1998
High School Diploma - General Education
Poynette High School
Poynette05-1993
Timeline
Quality Assurance and Testing Services Manager
GeoTest, Inc.
08.2018 - 12.2025
Wisconsin Operations Manager
Professional Testing Service, LLC
02.2015 - 08.2018
Geological Services Manager
Schmitt Technical Services, Inc.
10.2010 - 10.2012
Geological and Engineering Technician
Nummelin Testing Services, Inc
Bachelor of Science - Geology And Geophysics
University of Wisconsin, Madison
Bachelor of Science - General Studies
Madison Area Technical College
High School Diploma - General Education
Poynette High School