Michael Markham
Appleton,WI
Summary
Dynamic Shipping and Receiving Specialist with a proven track record at Next Source/Humana Health, excelling in customer relations and analytical thinking. Demonstrated expertise in shipping systems and effective problem-solving, enhancing operational efficiency and improving customer satisfaction rates through proactive solutions and teamwork. Committed to delivering quality results in fast-paced environments.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Shiping and Recieving Specialist
Next Source/ Humana Health
06.2023 - 09.2025
- Assisted in analyzing and interpreting data to support decision-making processes.
- Collaborated with team members to enhance project efficiency and workflow organization.
- Worked efficiently to achieved work deadlines and finish work on time
- Supported the implementation of new tools and systems to streamline operations.
- Participated in team meetings, contributing ideas for process improvements and project outcomes.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Assisted in developing strategic plan that aligned with long-term company goals.
- Collected, arranged, and input information into database system.
Delivery Driver
Amazon
07.2020 - 05.2023
- Delivered packages efficiently, ensuring timely arrival and customer satisfaction.
- Maintained accurate records of deliveries and inventory updates.
- Navigated routes using GPS technology to optimize delivery times.
- Conducted vehicle inspections to ensure safety compliance and operational readiness.
- Assisted in training new drivers on company policies and delivery protocols.
- Improved delivery processes by identifying bottlenecks and suggesting solutions.
- Collaborated with team members to enhance service quality and operational efficiency.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Sales Associate
Target
11.2012 - 07.2020
- Developed strong customer relationships to enhance satisfaction and loyalty.
- Executed product merchandising strategies to increase visibility and sales.
- Trained new staff on sales techniques and customer service protocols.
- Analyzed sales data to identify trends and optimize inventory management.
- Implemented promotional campaigns that contributed to revenue growth and customer engagement.
- Collaborated with management to streamline sales processes and improve efficiency.
- Mentored junior associates, fostering skill development and career advancement within the team.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
Team Member
Toys"R"Us
09.2009 - 11.2012
- Streamlined daily operations to enhance team productivity and efficiency.
- Trained new team members on operational protocols and safety standards.
- Implemented process improvements, resulting in reduced turnaround times.
- Collaborated with cross-functional teams to optimize workflow processes.
- Managed inventory levels, ensuring timely restocking of supplies.
- Conducted regular quality checks to maintain service excellence standards.
- Resolved customer inquiries effectively, enhancing overall satisfaction ratings.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Assisted customers in selecting merchandise best suited to needs.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Education
No Degree - Education
UW Oshkosh
Oshkosh, WINo Degree - General Studies
Fox Valley Technical College
Appleton, WIHigh School Diploma -
Appleton North High School
Appleton, WI05-2009
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Proficient in different shipping systems such as UPS world ship or FedEx Ship Manager
- Professional demeanor
- Adaptability
- Inventory management
- Time management abilities
- Professionalism
- Adaptability and flexibility
- Effective communication
- Teamwork
- Reliability
- Active listening
- Organizational skills
- Attention to detail
- Problem-solving
- Self motivation
Timeline
Shiping and Recieving Specialist
Next Source/ Humana Health
06.2023 - 09.2025
Delivery Driver
Amazon
07.2020 - 05.2023
Sales Associate
Target
11.2012 - 07.2020
Team Member
Toys"R"Us
09.2009 - 11.2012
No Degree - Education
UW Oshkosh
No Degree - General Studies
Fox Valley Technical College
High School Diploma -
Appleton North High School
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