Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Work Availability
Quote
Timeline
Hi, I’m

Michael Marquez Lopez

Pensacola,FL
Michael Marquez Lopez

Summary

Confident Physician Liaison promoting effective communication, relationship building and time management skills. Offering more than [3] years of calling on prospects and converting to referral opportunities. Considered driven, talented, smart and valuable addition to any team.

Knowledgeable Practice Manager offering more than 3 years of experience working for several well-known providers. Well-versed in referral management and handling electronic health records. Established supervisor of renowned medical programs serving patients yearly. Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance. Effective advisor communicates well with people of all ages and backgrounds. Excellent eye for detail enabling quick identification of areas for improvement and suggesting strategies to help businesses reach goals. Focused on introducing efficient systems and processes.

Overview

5
years of professional experience

Work History

Better Health Group

Provider Consultant
07.2022 - Current

Job overview

  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Analyzed problematic areas to provide recommendations and solutions.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
  • Created and developed detailed work plans to meet business priorities and deadlines.
  • Supported clients with business analysis, documentation, and data modeling.
  • Collaborated with teams to define, strategize, and implement marketing and web strategies.
  • Onboarded and managed new client accounts to boost retention rates.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Collected, arranged, and input information into database system.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Gathered, organized and input information into digital database.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Performed client research and identified opportunities for account growth, account penetration and market expansion.
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
  • Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Skilled at working independently and collaboratively in team environment.
  • Self-motivated, with strong sense of personal responsibility.

Tamara Lopez Diaz MD PA

Physician Liaison / Manager
03.2019 - 07.2022

Job overview

  • Maintained knowledge of latest requirements and support strategies.
  • Identified decision makers within organizations, made appointments and engaged with these individuals to cultivate referral opportunities.
  • Brought stability to analytics group and delivered sustainable data for use with primary care physicians on cost of care strategies.
  • Developed highly effective communication, interpersonal and persuasion skills, which were used for interacting with people of all different backgrounds and cultures.
  • Provided details on building referrals and managed relationships with physicians.
  • Created unified messaging of public relations efforts in conjunction with advertising campaigns by working closely with marketing peers.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Spearheaded and implemented new projects to expand scope of engagement.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Obtained and logged accurate patient insurance and demographic information for use by insurance providers and medical personnel.
  • Prepared variety of different written communications, reports and documents.
  • Oversaw accounting, budgeting and financial reporting.
  • Trained interns and newly hired team members on office procedures and computer system.
  • Developed close working relationships with front office and back office staff.
  • Assessed processes and procedures, complying with OSHA and HIPAA regulations.
  • Created and implemented organizational policies and procedures.
  • Developed and maintained electronic record management systems to analyze and process data.
  • Communicated closely with patients, ensuring medical information was kept private.
  • Developed policies and procedures for effective practice management.
  • Assisted with regulatory issues such as compliance.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Consulted with healthcare professionals on business decisions.
  • Developed monthly newsletter sent to practitioner offices with informative business practice articles and suggestions for promoting brand awareness.
  • Built and maintained positive relationships with public by utilizing strategic plans.
  • Supported public relations managers with writing, researching and preparation of materials
  • Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
  • Used various social media platforms for media and blogger outreach.

Education

The University of West Florida
Pensacola, FL

Bachelor of Science from Cyber Security Operations And Warfare
06.2025

University Overview

College of Central Florida
Ocala, FL

Associate of Arts from Computer Science
05.2021

University Overview

Hialeah High School
Hialeah, FL

High School Diploma
05.2014

University Overview

Skills

  • Provider interaction and engagement
  • Process improvements
  • Relationship building
  • Strategic methods
  • Information gathering and analysis
  • PR strategy development
  • Business correspondence
  • Flexible and Adaptable
  • Self-Motivated
  • Electronic health records
  • File and record management
  • Referral management
  • Practice management
  • Staff Management
  • Supplies ordering
  • Policy Development
  • Strategic consulting
  • Workflow planning
  • Training and mentoring
  • Project oversight
  • Hiring and recruitment
  • Complex problems analysis
  • Verbal and written communication
  • Business Development
  • Recordkeeping
  • Business planning
  • Business administration
  • Budgeting
  • Financial Management
  • Negotiation
  • Go-to-Market Strategies
  • Business Planning
  • Assessments
  • Performance Tracking
  • Best Practices Implementation
  • Continuous Improvement
  • Customer Relationship Management
  • Analysis & Evaluation
  • Budgeting /Financial Planning
  • Team Leadership & Development
  • Problem-Solving
  • Failure Analysis
  • Data Analysis
  • Client Engagement
  • Sales Techniques
  • Operations Support
  • Project Management
  • Market Analysis

Accomplishments

Accomplishments
  • Helped Dr Lopez Diaz build up a practice from scratch , without any information nor knowledge in the medical field. We are now a very successful practice.


Languages

Spanish
Native or Bilingual
English
Native or Bilingual
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

If the doors of perception were cleaned, everything would appear to man as it is: infinite.
William Blake

Timeline

Provider Consultant
Better Health Group
07.2022 - Current
Physician Liaison / Manager
Tamara Lopez Diaz MD PA
03.2019 - 07.2022
The University of West Florida
Bachelor of Science from Cyber Security Operations And Warfare
College of Central Florida
Associate of Arts from Computer Science
Hialeah High School
High School Diploma
Michael Marquez Lopez