Michael Marshall

• Cleaning and Preservation of Headstones and grave markers. Groundskeeping of smaller Cemeteries and Graveyards.
• Marketing and Networking services to Churches and Perpetual Care centers.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Consulted with customers to assess needs and propose optimal solutions.

Handle all aspects of Business and fleet operations.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed all customer relations for 200 plus clients.

Over company operations service for B2B Fleet cleaning. Manage employees and cost effective management throughout all franchise locations, Production schedules, payroll.

• Ensure company remains compliant with EPA, OSHA and all safety requirements for operation across 9 states and 180 Customers.

• Responsible for creating and setting production schedule, and time management of crews
• Utilize Pro Core for project specifications, drawings and scheduling
• Manage crews and subcontractors on large jobs with complex scopes of work
• Oversee job site quality control and productivity
• Ensure that materials and workmanship meet or exceed quality expectations
• Coordinate, receive, inspect and sign for all deliveries made to the job site
• Maintain all job site vehicles, equipment and tools

• Prosper, TX 2017 to 2018
• Responsible for completing punch list work for warranty, frame, paint, sheetrock, carpentry and home demonstrations and other similar tasks as assigned
• Complete projects and task within short notice and time constraints
• Assist in preparing job sites and homes for inspections
• Accompany inspector to complete on the spot fixes or to schedule trades to complete tasks
• Responsible for reporting all OSHA and safety violations, and to ensure issues are corrected to maintain site safety
• Communicate with trades on tasks that need to be completed

• Oversee all shop operations and maintenance of customers vehicles. Maintain inventory of warehouse and shop supplies. Manage and direct all shop personnel. Forecast supply needs for stock needed.
• Resolved customer complaints in professional and timely manner.
• Met with customers to discuss service needs and offer available solutions.
• Managed 50 plus incoming calls a day fielding all customer concerns.
• Maintained this position over many years at multiple different locations before and after Military Service.

• Assisted in the design, acquisition of materials, and construction of a cargo and materials management building
• Directly oversaw contractors for the materials holding facility
• Received and implemented combat orders, and directed deployment of personnel in offensive, defensive and retrograde operations
• Determined elevation and grid azimuths with maps and map overlays
• Maintained complete accountability of all sensitive items and communication equipment